Courtney Wilson
Cedar Rapids,IA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Customer Service & IT Support
The Gazette
REMOTE, IA
10.2021 - 03.2025
- Data Management.
- Past-due account management.
- Billing adjustments and process payments.
- Address changes.
- Inbound and outbound calls.
- Phone, email, and chat trained.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
Customer Service & Sales
Thomas L Cardella
REMOTE
08.2018 - 10.2021
- Refinanced homes.
- Trained new employees in sales techniques and product knowledge, ensuring a high standard of customer service.
Coordinator
Linn Star Transfer
Cedar Rapids
03.2018 - 08.2018
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems, and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service
Nordstrom
Cedar Rapids, IA
10.2015 - 12.2017
- Locate items in other Nordstrom stores.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Placed orders.
- Tracked items.
- Price match, process credits, and take payments.
- High call volume.
Customer Service & Sales
Infinty Contact
Cedar Rapids, IA
01.2014 - 10.2015
- Promoted sales growth by offering additional products and services based on individual customer needs.
- Outbound calls to schedule appointments.
- Upsell customers.
- Data entry.
Education
GED -
Kirkwood
Cedar Rapids, IA05.2013
Skills
- Problem-Solving
- Data management
- Attention to detail
- Multitasking
- Organizational skills
- Fast learner
- High call volume
- Problem-solving
- Remote support
Timeline
Customer Service & IT Support
The Gazette
10.2021 - 03.2025
Customer Service & Sales
Thomas L Cardella
08.2018 - 10.2021
Coordinator
Linn Star Transfer
03.2018 - 08.2018
Customer Service
Nordstrom
10.2015 - 12.2017
Customer Service & Sales
Infinty Contact
01.2014 - 10.2015
GED -
Kirkwood
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