Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Wilson

Knoxville,TN

Summary

I am hardworking and driven. I am flexible and great at multitasking. Im looking for a job where my skills can be put to good use with a team that works exceptionally and values teamwork.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Ingles Markets
Knoxville, TN
10.2019 - Current
  • Oversaw front-end operations and register management to enhance customer service efficiency.
  • Resolved diverse customer issues and complaints, ensuring satisfaction and retention.
  • Oversaw accurate and timely filing of paperwork to ensure compliance with standards.
  • Directed comprehensive training for new hires to ensure effective onboarding.

Shift Lead

Smoothie King
Knoxville, TN
11.2023 - 07.2024
  • Supervised operations to ensure high-quality smoothie preparation and customer service.
  • Trained and mentored new team members on operational procedures and safety standards.
  • Managed inventory levels, ensuring timely replenishment of supplies to meet demand.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.

Education

Associate of Science - General Science

Pellissippi State Community College
Knoxville, TN
05-2023

Skills

  • Problem Solving
  • Time Management
  • Delegating
  • Money Handling
  • Open Office
  • Microsoft Applications

Problem-solving

Customer focused

Microsoft outlook, word, and Excel

Timeline

Shift Lead

Smoothie King
11.2023 - 07.2024

Customer Service Manager

Ingles Markets
10.2019 - Current

Associate of Science - General Science

Pellissippi State Community College