Courtney Witcosky
Waco,TX
Summary
Dynamic professional with a strong background in customer service and healthcare, notably at Health Focus Functional Medicine. Proven ability to enhance patient experiences through effective communication and meticulous attention to detail. Skilled in appointment scheduling and data entry, consistently fostering a collaborative team environment while ensuring operational efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Health Focus Functional Medicine
10.2023 - 10.2025
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Contributed to a positive clinic environment through friendly interaction and professional demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
GI Technician
Waco Gastroenterology
01.2020 - 10.2023
- Operated endoscopic equipment to assist in diagnostic and therapeutic procedures.
- Ensured patient safety by adhering to strict hygiene protocols during procedures.
- Collaborated with physicians and nursing staff to optimize workflow and patient care.
- Trained new technicians on equipment usage and procedural best practices.
- Monitored inventory of medical supplies, ensuring availability for daily operations.
- Maintained safe working environments by adhering to strict infection control policies and procedures.
- Established trust among colleagues through consistent adherence to high standards of performance in all assigned tasks.
Sales Associate
Cefco
05.2016 - 09.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate inventory records, ensuring stock availability and minimizing discrepancies.
- Assisted in training new staff on sales techniques and operational procedures.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Implemented visual merchandising strategies to increase product visibility and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Medical Assistant -
Southern Careers Institute
TX05-2020
High School Diploma -
West High School
West, TX05-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- File organization
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Front Desk Receptionist
Health Focus Functional Medicine
10.2023 - 10.2025
GI Technician
Waco Gastroenterology
01.2020 - 10.2023
Sales Associate
Cefco
05.2016 - 09.2020
Medical Assistant -
Southern Careers Institute
High School Diploma -
West High School