Courtney Yurt
La Porte,TX
Summary
Accomplished Insurance Agent and Customer Service Representative with a proven track record at State Farm, adept in policy knowledge and client relations. Leveraged professionalism and ethics to enhance customer loyalty and achieve regional goals. Excelled in upselling and policy renewals, significantly improving client retention and satisfaction.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
02.2018 - 12.2024
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted annual reviews of existing policies to update information.
Customer Service Representative
State Farm
06.2017 - 11.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Hairstylist
Prodigy Hair Salon
12.2015 - 03.2016
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hairstylist
Fringe Color Bar
03.2014 - 08.2015
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Education
High School Diploma -
Deer Park High School
Deer Park, TXNo Degree - Cosmetology
San Jacinto College
Pasadena, TXSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Account management
- Auto insurance
- Client relations
- Policy writing
- Upselling
- Policy renewals
- Policy Knowledge
Certification
- Accident and Health License – Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
- Cosmetology License - Texas Board of Cosmetology.
Languages
English
Full Professional
Timeline
Insurance Agent
State Farm
02.2018 - 12.2024
Customer Service Representative
State Farm
06.2017 - 11.2017
Hairstylist
Prodigy Hair Salon
12.2015 - 03.2016
Hairstylist
Fringe Color Bar
03.2014 - 08.2015
High School Diploma -
Deer Park High School
No Degree - Cosmetology
San Jacinto College
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