Courtney Austgen
General Manager
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Draft Republic
San Diego, California
03.2015 - 12.2021
- Full service craft beer bar and restaurant employing 90 employees with annual sales of $4M
- Drove year-over-year business growth while leading operations, strategic vision and long-term planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Set, enforced and optimized internal processes to maintain responsiveness to demands.
- Maximized efficiency by coaching and mentoring staff on management principles, industry practices, company procedures and technology systems.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Set clear expectations and created positive working environment for employees.
- Achieved highest employee retention rate in company.
- Organized and executed receptions, promotions and corporate dinners.
Assistant General Manager
Mia Francesca & Davanti Enoteca
San Diego, California
11.2013 - 03.2015
- Fine dining and rustic Italian restaurants employing 60 employees per restaurant with annual sales of $5M
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Mentored and motivated team members to achieve challenging business goals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Developed and designed all print collateral including menus, promotions, advertisements
Server, Bartender, Key Holder
Mia Francesca
San Diego, California
02.2012 - 01.2013
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Graphic Design
University of Illinois At Chicago
Chicago, IL 08.2006 - 05.2010
Study Abroad - Graphic Design
Lorenzo De Medici
Florence, Italy 08.2008 - 12.2008
Skills
Natural Leader
Efficient multi-tasker
Organized
Exceptional interpersonal communication
Coaching and mentoring
Staff training/development
Budgeting
Point of Sale (POS) system operation
Timeline
General Manager
Draft Republic
03.2015 - 12.2021
Assistant General Manager
Mia Francesca & Davanti Enoteca
11.2013 - 03.2015
Server, Bartender, Key Holder
Mia Francesca
02.2012 - 01.2013
Study Abroad - Graphic Design
Lorenzo De Medici
08.2008 - 12.2008
Bachelor of Arts - Graphic Design
University of Illinois At Chicago
08.2006 - 05.2010