Learning new things
Spencer Greenwood
GM
Fishers,IN
Summary
Dedicated Foodservice professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Results driven Maintenance professional that won't stop till the task is done.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
General Manager
MooreCo-IV, Inc
Fishers, IN
11.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Department Manager
MooreCo-IV, Inc
Fishers, IN
11.2020 - 11.2022
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Maintenance Crew Member
Fishers Crossing Mcdonalds
Fishers, IN
02.2017 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Followed routine maintenance checklist.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Conducted repairs on equipment to return machines and tools to functionality.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Installed new locks, door handles, and door closers.
Education
GED -
Hinds Career Center
Elwood, IN 05.2001 -
Bachelor of Hamburgerology - Hamburgerology
Hamburger University
Chicago, IL 11.2022 - 11.2022
Skills
Inventory management
Staff Scheduling
Food preparation and safety
Conflict resolution techniques
Food service background
Inventory control and record keeping
Point of Sale (POS) system operation
Operations management
Natural leader
Dynamic, friendly host
Passion for customer satisfaction
Recruitment
Trained in performance and wage reviews
Accomplishments
- Documented and resolved multiple HR issues which led to Multiple firings.
- Servsafe Certified
- Achieved the GM position through effectively helping with resolving theft and waste problems.
Certification
Servsafe certification
Interests
Doing good in the world
Being a part of the community
aquarium enthusiast.
I have had an aquarium since I was 12 years old. I love to take care of ecologies and watching fish swim about. and I don't mind getting my hands dirty in order to get what I want.
Timeline
General Manager
MooreCo-IV, Inc
11.2022 - Current
Bachelor of Hamburgerology - Hamburgerology
Hamburger University
11.2022 - 11.2022
Bachelors of Hamburgerology
11-2022
Department Manager
MooreCo-IV, Inc
11.2020 - 11.2022
Servsafe certification
10-2020
Maintenance Crew Member
Fishers Crossing Mcdonalds
02.2017 - 11.2020
GED -
Hinds Career Center
05.2001 -