Courtney Redburn

• Orchestrated the efficient day-to-day management of a high-volume outpatient clinic, optimizing processes, procedures, and workflows to enhance patient care delivery and operational efficiency.
• Earned the Center of Distinction award for achieving exceptional healing rates of 96% and maintaining an outstanding patient satisfaction score of 98%.
• Earned the prestigious Robert Warner award for having the top 5% healing rate in the Nation.
• Pioneered the development of a successful inpatient to outpatient wound care transition program, enabling seamless and effective continuity of care for patients while maximizing resource utilization.
• Strategically identified key target referral sources and implemented a systematic approach to building strong relationships within the community, resulting in a substantial increase in wound care center referrals and revenue growth.

• Formulated a medical discharge team of nurse practitioners, nurse navigator, data entry specialist and case managers to provide safe reunification for over 10,000 unaccompanied minors within an average of 17 days
• Implemented initiatives such as daily interdisciplinary meetings with twenty-four federal agencies including but not limited to the Center for Disease Control (CDC), Human Health Services (HHS), Office of Refugee Resettlement (ORR) and Administration for Children and Families (ACF)
• Successfully launched a verified Vaccine for Children (VFC) and CALVAX program to provide MMR, Varicella, Influenza, and COVID vaccinations for 10,000 children and maintain a refusal rate below 20%
• Developed a comprehensive Mental Health program that included approximately 85 clinicians to conduct 100% initial mental health assessments, weekly individual sessions, group sessions, and crisis calls
• Executed in-service trainings for over 3,000+ employees to succeed in meeting medical directives and initiatives such as incident management, trauma informed care, medical operations, and reunification process

• Kept lines of communication open with local community hospitals, mental health facilities, housing, and county officials to discuss information related to the behavioral health urgent care and crisis walk-in center
• Played a vital role in ensuring the seamless operations of nursing services and patient care including quality assurance, treatment planning, safety risk management, policy development, and facility maintenance
• Cultivated a positive workplace environment conducive to staff satisfaction and engagement

• Decreased workplace injuries by more than 70% by providing valuable guidance and training for staff to understand methods for de-escalation and CBT therapy
• Developed a food / clothing donation program for patients and the community serving over 1,000+ patients
• Coached a team of 10+ FTE’s
• Secured relationships with local hospitals, clinics, schools, shelters, and food banks to provide patients with resources and follow up care
• Played a vital role in developing and implementing quality improvement initiatives, resulting in enhanced safety measures, streamlined processes, and increased patient satisfaction within the program
• Developed and facilitated specialized training programs for the nursing staff, enhancing their skills in crisis intervention, trauma-informed care, and managing complex mental health conditions.
• Formulated activities and groups (i.e., yoga, medication management, life skills, and self-care) for over 500 patients.

Magna Cum Laude Honors

Academic Excellence Award

Sigma Theta Tau Honor Society