Courtni Robinson
Phoenix,AZ
Summary
Service driven Lead Bartender with +6 years of experience working across the hospitality sector, from upscale restaurants and cocktail lounges to local bars and large music venues. Looking to bring mixology proficiency, engage in customer relations and excellent service skills to a high volume environment.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Aurum Restaurant And Lounge
Atlanta, GA
10.2019 - 01.2021
- Timely serve more than 200 drinks each night, demonstrating knowledge of over 40 cocktail recipes.
- Adopted a personalized approach, interacting with regular customers and memorizing their usual orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintain a clean work station by wiping down and sweeping the bar during both open hours and after closing.
Bartender
Traffik Kitchen & Cocktails
Atlanta, GA
03.2019 - 10.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender
O2 Lounge
Atlanta, GA
05.2017 - 01.2019
- Place liquor orders, manage stocking, and record inventory
- Serve large parties and special celebrity events
- Manage bar revenues, ensuring all cash is properly counted
- Provided quality service at high traffic, upscale location
Lead Bartender
Atlantis Restaurant & Lounge
Atlanta, GA
01.2017 - 01.2019
- Supervised employees to maximize productivity while training staff on best practices and protocols.
- Generate 15% higher ticket averages than other bartenders through premium upselling
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led operational team in creation, roll out and management of new product lines.
Bartender
Chops Steakhouse
Atlanta, GA
04.2016 - 12.2016
- Provided full customer service in a busy, upscale restaurant in Buckhead Atlanta , maintaining a high customer satisfaction rate.
- Memorized an average of 12 specials every shift, including allergen information.
- Ensured that customers received respectful and professional treatment at all times.'
- Exceptional Cocktail and Food pairing.
Bartender
Tom Dick And Hank
Atlanta, GA
01.2016 - 12.2016
- Prepared a wide selection of mixed drinks and beverages for bar customers and restaurant guests.
- Maintained a clean and organized bar area.
- Recommended the restaurant’s food menu to bar guests.
- Kept the inventory well-stocked by anticipating demand based on seasonality and local events.
Bartender/Head Waitress
Do At The View
Atlanta, GA
02.2014 - 01.2016
- Greeted guest and escorted them to table or waiting area.
- Communicated with kitchen staff, management, serving staff and customers to ensure dining details were handled properly.
- Provided training to new on boarding employees upholding company policies and sustain customer satisfaction
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Biology
Atlanta Metropolitan State College
Atlanta, GA05.2020
Skills
- Team Leadership
- Outstanding Customer Service
- Teamwork and Professionalism
- Supply and Inventory maintenance
- Premium Spirits and Mixology
- Expedient Drink Making
- POS Adaptive
- Beverage Upselling
- High-Volume F&B Operations
- Billing and Payment Processing
- Bar Management and cleanliness
- Wine Fundamentals & Food Pairings
Timeline
Lead Bartender
Aurum Restaurant And Lounge
10.2019 - 01.2021
Bartender
Traffik Kitchen & Cocktails
03.2019 - 10.2020
Lead Bartender
O2 Lounge
05.2017 - 01.2019
Lead Bartender
Atlantis Restaurant & Lounge
01.2017 - 01.2019
Bartender
Chops Steakhouse
04.2016 - 12.2016
Bartender
Tom Dick And Hank
01.2016 - 12.2016
Bartender/Head Waitress
Do At The View
02.2014 - 01.2016
Bachelor of Science - Biology
Atlanta Metropolitan State College
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