Colleen Becker
Lake Stevens,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Office/Operations Manager
Carlson Mechanical
Snohomish, WA
04.2020 - 01.2024
- Enhanced customer satisfaction by establishing clear communication channels to address concerns and promptly schedule recommended services.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly, maximizing billable time.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion.
- Improved accounts receivable with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Developed onboarding process to facilitate smooth integration of new employees into the organization.
Property Manager/House Director
WANC Alpha Xi Delta
Seattle, WA
09.2015 - 01.2022
- Increased resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, reducing operating expenses without compromising service quality.
General Manager
Green Tortoise Hostel
Seattle, WA
09.2007 - 09.2015
- Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
- Streamlined booking procedures, leading to an increase in occupancy rates.
- Managed staff schedules to ensure smooth operations and sufficient coverage during peak hours.
- Conducted regular staff training sessions for superior customer service skills and area tourist recommendations.
General Manager
Quality Inn
Winona, MN
04.2006 - 08.2007
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Mentored and trained new hires, fostering a supportive work environment and facilitating professional growth.
- Analyzed operations and met with department heads to review and receive their suggestions regarding sales, forecasting, quality control, and safety.
- Ensured compliance with industry regulations, franchise agreements, and health and safety guidelines within all hotel operations.
Night Audit Supervisor
Rivers Hotel Group
Winona, MN
04.2004 - 05.2006
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
Education
Marketing & Business Administration
University of Wisconsin - Stout
Menomonie, WIBachelor of Arts - Mass Communication
Winona State University
Winona, MN12.2002
Skills
- Customer Service
- Workflow Optimization
- Problem-Solving
- Dispatch Coordination
- Schedule Management
- Prioritizing Calls
- Problem Solving
- Project Management
Activities Certifications
- American Hotel and Lodging Association: Certified Hotel Administrator
- National Association of Professional Women
- Sigma Sigma Sigma National Sorority: Active Alumnae and Board Member
Certification
CPR/AED Certification valid through 03/2024
Timeline
Office/Operations Manager
Carlson Mechanical
04.2020 - 01.2024
Property Manager/House Director
WANC Alpha Xi Delta
09.2015 - 01.2022
General Manager
Green Tortoise Hostel
09.2007 - 09.2015
General Manager
Quality Inn
04.2006 - 08.2007
Night Audit Supervisor
Rivers Hotel Group
04.2004 - 05.2006
Marketing & Business Administration
University of Wisconsin - Stout
Bachelor of Arts - Mass Communication
Winona State University