Nicole Zmetra
New York,NY
Summary
Multi-skilled and vibrant professional who is looking for a new beginning. With over 10 years of experience in customer service, 6+ years in sales and 2+ years running nearly every facet of a small business, I am ready to put the skills and knowledge I've acquired over the years into a mission and career that I feel deeply passionate about.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Office/Operations Manager
Womanswork
12.2021 - Current
- Manage all day to day office operations
- Build relationships through live events, such as Lawn and Garden trade shows, virtual meetings and other methods of communication
- Oversee and maintain all wholesale and retail accounts from order placement through to invoicing
- All accounts payable and accounts receivable duties - QuickBooks/CRM software
- Oversee all marketing efforts such as such as Facebook/Instagram ads, physical catalog design and print, Constant Contact and Google ADs
- Maintain warehouse inventory levels for all SKUs and create forecasts
- Assist in product design/market research for new products, trends, etc.
- Continuously find ways to improve office operation efficiency and morale!
Sales Manager
Hudson Valley Goldsmith
11.2020 - 12.2021
- Assist guests who inquire with various questions through phone call, text message, e-mail and store walk-ins
- Train new Sales Associates on product knowledge and sales processes
- Set up and break down of store merchandise each day
- Intake and evaluation of jewelry repairs
- Increased sales by writing thank you letters, and reaching out to guests on special occasions, such as birthdays and anniversaries.
- Obtained GIA's Diamonds and Diamond Grading Certificate
Front Desk Agent
Crowne Plaza
03.2019 - 06.2020
- Check guests in and out in a timely manner
- Answer phones and assist guests with inquiries
- Assist with miscellaneous front office tasks
- Complete reports regarding occupancy and guest satisfaction
- Maintain personal cash drawer and process cash transactions
Jewelry Consultant
Zales The Diamond Store
11.2017 - 03.2019
- Run reports for the Sales and Management Teams
- Exercise discretion and confidentiality with sensitive customer/company information
- Payment Processing for merchandise sold
- Receive and distribute incoming and outgoing jewelry repairs and new merchandise
- Maintain ongoing log of documents received and sent out
- Trusted and responsible for opening and closing store
- Bank counts and deposits
- Assist clients who enter store
- Answer phones and assist clients accordingly
- Display jewelry cases according to plan-o-grams
Business Development Manager
Santa Monica FIAT And Alfa Romeo
06.2015 - 11.2017
- Maintain log using excel spreadsheets for customer information and sales client list
- Create monthly schedules for sales department
- Utilize CRM for customers who express an interest in purchasing a vehicle
- Assist Sales by creating and confirming appointments
- Provide assistance negotiating sales between Sales Management, Finance and client
- Interact daily with potential customers who visit or call the dealership
- 100+ Outbound calls made daily
Education
High School Diploma -
Shepherd Hill Regional High School
Dudley, MA 09.2011 - 05.2015
Skills
Excellent written and verbal communication
Organization
Multitasking
Training and Development
Attention to Detail
Rapid learning
Ability to self start and self teach (Using available resources)
QuickBooks (Desktop and Online)
Google ADs and Analytics
Google Workspace
Microsoft Office
Timeline
Office/Operations Manager
Womanswork
12.2021 - Current
Sales Manager
Hudson Valley Goldsmith
11.2020 - 12.2021
Front Desk Agent
Crowne Plaza
03.2019 - 06.2020
Jewelry Consultant
Zales The Diamond Store
11.2017 - 03.2019
Business Development Manager
Santa Monica FIAT And Alfa Romeo
06.2015 - 11.2017
High School Diploma -
Shepherd Hill Regional High School
09.2011 - 05.2015
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