Craig Bero
Menominee,MI
Summary
Dynamic professional with a proven track record in customer service and teamwork, notably at Krist. Excelled in enhancing customer satisfaction and retention, while demonstrating exceptional problem-solving skills. Skilled in operating machinery with precision at Caterpillar, significantly reducing downtime. Achieved continuous improvement in all roles, focusing on impactful achievements over routine tasks.
Overview
35
35
years of professional experience
Work History
Sales Associate
Krist
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Lawn Care Technician
TLC & Landscaping
03.2024 - 07.2024
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Sales Associate
True North Shell
01.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Machine Operator Assembler
LE Jones Company
10.2023 - 11.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Machine Operator Assembler
Johnson Controls Fire Protection
04.2023 - 10.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
Aluminum Welder
Lloyd Flanders Wicker Furniture
10.2022 - 02.2023
CNC Machinist
Caterpillar
07.2014 - 10.2022
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
Outfitter
Marinette Marine
09.1995 - 04.2011
- Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
- Enhanced customer satisfaction by providing personalized outfit recommendations based on individual preferences and needs.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
- Conducted thorough fittings for customers seeking tailored garments, taking accurate measurements and ensuring a perfect fit upon completion of alterations.
Aluminum Welder
Lloyd Flanders Wicker Furniture
10.1989 - 09.1995
- Applied knowledge of correct gasses and filler materials for use with different alloys.
- Contributed to company growth through dedication towards continuous improvement in skills and knowledge as an aluminum welder.
- Maintained a clean work area to facilitate efficient workflow while adhering to established health and safety regulations.
- Demonstrated versatility by proficiently utilizing various types of welding equipment for diverse applications.
Education
Diploma - General Studies
Menominee High School
Menominee, MI06.1986
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Krist
07.2024 - Current
Lawn Care Technician
TLC & Landscaping
03.2024 - 07.2024
Sales Associate
True North Shell
01.2024 - 03.2024
Machine Operator Assembler
LE Jones Company
10.2023 - 11.2023
Machine Operator Assembler
Johnson Controls Fire Protection
04.2023 - 10.2023
Aluminum Welder
Lloyd Flanders Wicker Furniture
10.2022 - 02.2023
CNC Machinist
Caterpillar
07.2014 - 10.2022
Outfitter
Marinette Marine
09.1995 - 04.2011
Aluminum Welder
Lloyd Flanders Wicker Furniture
10.1989 - 09.1995
Diploma - General Studies
Menominee High School
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