Craig Chilelli
East Rochester,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
General Manager
Maddie's Motor Sports
Spencerport, NY
01.2021 - Current
- Elevated sales volume to $12M by refining operational processes
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Manager
Peake Chrysler Dodge Jeep Ram FIAT
Sodus, NY
09.2019 - 01.2021
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Set and tracked sales goals for medium-volume dealership
- Coached staff members on effective communication techniques when dealing with customers.
- Mentored employees to help achieve sales and CSI objectives.
Finance and Insurance Manager
Wilkins RV
Victor, NY
09.2018 - 07.2019
- Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
- Promoted additional protections to customers.
- Monitored changes in laws, regulations, industry standards. related to finance and insurance activities.
- Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
- Maintained an average of $50,000 in monthly sales
Area Retail Manager
AT&T Mobility
Rochester, NY
01.2004 - 09.2018
- Monitored store financial performance and identified areas for improvement.
- Developed strategies to increase customer satisfaction, loyalty, and retention.
- Implemented training programs designed to improve staff productivity and efficiency.
- Organized promotional events in order to attract new customers and drive sales growth.
Education
Some College (No Degree) - Business Management
SUNY At Fredonia
Fredonia, NYSkills
- Sales management
- Operations Management
- Profit maximization
- Business Development
- Employee Development
- Customer Relationship Management
References
References available upon request.
Timeline
General Manager
Maddie's Motor Sports
01.2021 - Current
Sales Manager
Peake Chrysler Dodge Jeep Ram FIAT
09.2019 - 01.2021
Finance and Insurance Manager
Wilkins RV
09.2018 - 07.2019
Area Retail Manager
AT&T Mobility
01.2004 - 09.2018
Some College (No Degree) - Business Management
SUNY At Fredonia
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