Craig Duncan
Cabot,AR
Summary
Dynamic Parts Specialist with extensive experience at Mhc Kenworth, excelling in parts identification and inventory management. Proven track record of enhancing customer satisfaction through effective communication and timely order fulfillment. Skilled in staff training and negotiation, fostering a collaborative environment that drives productivity and efficiency in parts operations.
Overview
24
24
years of professional experience
Work History
Parts Specialist
Mhc Kenworth
Little Rock Arkansas
07.2001 - Current
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Collaborated with service technicians to ensure timely availability of required parts.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Ordered parts for customers, repair shops and parts department for use in truck and trailer equipment.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Education
High School Diploma -
Greene County Tech
Paragould, AR05.1992
Skills
- Parts identification
- Ordering parts
- Staff training
- Replacement parts identification
- Customer interaction
- Cash handling
- Shipping and receiving
- Warehouse operations
- Packaging and labeling
- Parts documentation
- Verbal and written communication
- Clean driving record
- Cycle counting
- Inventory management
- Forklift operation
- Purchasing oversight
- Parts recommendation
- Parts department organization
- Payment processing
- Inventory coordination
- Price negotiation
- Teamwork
- Time management
Timeline
Parts Specialist
Mhc Kenworth
07.2001 - Current
High School Diploma -
Greene County Tech