Kellen Knowles
Stafford,TX
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Cashier POS software and customer service. Skilled at Customer Service Cashier with dedication to efficiency and accuracy.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
01.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Customer Service Cashier
The Home Depot
01.2017 - 12.2019
- Answer and respond to customer phone calls and inquires quickly, accurately and professionally
- Resolve customer complaints or involve the appropriate manager to ensure the customers experience
- Verify customers are receiving everything they ordered, while all orders are being released correctly
- Retrieve and complete customer orders
- .Provide support to secondary departments as necessary
- Immediately correct unsafe conditions or notify MOD
- Offers assistance to customers who are shopping in an unsafe manner
- Maintained current knowledge of store promotions and highlighted sales to customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Culinary Aide
Silverado Senior Living
02.2014 - 10.2016
- Supported head chef in the management of inventory, ordering supplies as needed to maintain stock levels.
- Collaborated with culinary team members to ensure smooth operations and exceptional service.
- Improved meal quality by consistently following recipes and adhering to dietary guidelines.
- Provided excellent customer service, addressing special dietary needs and requests promptly and courteously.
- Continuously improved personal skillset through ongoing professional development opportunities, increasing overall kitchen expertise.
- Upheld strict sanitation standards by diligently cleaning equipment, surfaces, dishes according to established protocols..
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
High School Diploma -
Elsik High School
Houston, TX06.2013
Skills
- Customer service
- Order taking
- Refunds and exchanges
- Multi-tasking ability
- Maintaining store appearance
- Time management skills
- Cash register operations
Skills
Excellent, Very Good, Excellent, Very Good, Excellent, Excellent, Excellent
Timeline
Delivery Driver
Amazon
01.2020 - Current
Customer Service Cashier
The Home Depot
01.2017 - 12.2019
Culinary Aide
Silverado Senior Living
02.2014 - 10.2016
High School Diploma -
Elsik High School
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