Craig Hoskeer
Flowery Branch,GA
Summary
Hardworking Account Manager with 30 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
BrightView Landscape
Johns Creek, GA
09.2022 - Current
Owner
Berkshire Landscape Inc
Flowery Branch, GA
08.2006 - 08.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Area Manager
Valley Crest Landscape
Doraville., GA
03.2002 - 01.2006
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintained adequate staffing to meet objectives within budget.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Landscape Development And Design (Assoc) - Horticulture
State University of New York
Morrisville, NY05-1994
Some College (No Degree) - Business Career
Berkshire Community College
Pittsfield, MASkills
- Account Relationship Management
- Collaborating With Designers
- Payroll
- Customer Presentations
- Quality Controls
- Goals And Performance
- Expense Reporting
- Goal Setting
- Acquiring New Customers
- Invoicing
- Negotiation Skills
Certification
Commercial pesticide Lic
ICPI paver , wall certification
CDL
Maintenance trainer
Affiliations
- Have 30 years exp in Maintanence and landscaping, design
Timeline
Account Manager
BrightView Landscape
09.2022 - Current
Owner
Berkshire Landscape Inc
08.2006 - 08.2022
Area Manager
Valley Crest Landscape
03.2002 - 01.2006
Landscape Development And Design (Assoc) - Horticulture
State University of New York
Some College (No Degree) - Business Career
Berkshire Community College
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