Craig O’Brien
Toano,VA
Summary
Proven to excel in high-volume environments, I leveraged my beverage preparation expertise and engaging personality at Greenleafe Cafe to develop a loyal clientele and enhance service quality. My adeptness in dining room management and handling difficult customers consistently ensured outstanding guest experiences, contributing significantly to seamless service transitions and efficient workflow.
Overview
4
4
years of professional experience
Work History
Bartender/ Server
Greenleafe Cafe
Williamsburg, VA
02.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Empire Burger
Breckenridge, CO
10.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender/ Server
The Boot
Breckenridge, CO
07.2020 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Lafayette High School
Williamsburg, VA2009
Skills
Clear and effective communication
Dining room management
Food running
Beverage preparation
Liquor, beer and wine knowledge
Classic cocktails
Handling difficult customers
Heartland POS
Changing beer kegs
Highly reliable
Engaging personality
Timeline
Bartender/ Server
Greenleafe Cafe
02.2022 - 08.2024
Server
Empire Burger
10.2020 - 01.2022
Bartender/ Server
The Boot
07.2020 - 05.2021
Lafayette High School