Craig Sanford
Rome
Summary
Dynamic Sales Associate with proven expertise at Lowe's, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and strong listening skills. Adept at managing multiple tasks while maintaining a results-driven approach, contributing to a positive shopping experience and fostering collaborative environments.
Overview
37
37
years of professional experience
Work History
Sales Associate
Lowe's Rome NY
10.2025 - Current
- Enhanced customer satisfaction by providing expert product knowledge and personalized service.
- Collaborated with team to maintain organized merchandise displays and optimize inventory management.
- Trained new associates on sales techniques and store procedures to ensure operational efficiency.
- Monitored stock levels, conducted regular audits, and coordinated restocking efforts to minimize shortages.
Correctional Officer
NYSDOCCS
10.1989 - 02.2022
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular inspections of living areas, equipment, and security systems.
- Responded to emergencies, applying de-escalation techniques and crisis intervention methods.
- Maintained accurate logs of inmate activities and incidents for reporting purposes.
- Collaborated with law enforcement and social services to address inmate needs effectively.
- Trained new staff on safety protocols, emergency procedures, and effective communication strategies.
- Developed improvement plans for security processes based on incident analysis and feedback.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Interviewed inmates to obtain information and assess needs.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
Education
High School Diploma -
Tupper Lake Central High School
Tupper Lake, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Problem-solving
- Multi-tasking strength
- Listening skills
Timeline
Sales Associate
Lowe's Rome NY
10.2025 - Current
Correctional Officer
NYSDOCCS
10.1989 - 02.2022
High School Diploma -
Tupper Lake Central High School