Craig Steele
Honolulu,HI
Summary
Mortgage Banking Career ;
Dynamic sales professional with a proven track record at Cardinal financial , excelling in customer service and relationship building. Recognized for exceeding sales targets and enhancing team performance through strategic coaching. Adept at analyzing market trends and streamlining processes, driving operational efficiency and customer satisfaction. Reliable, goal-oriented, and committed to excellence.
Nordstrom Rack Career ;
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Nordstrom Rack
Honolulu, HI
05.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store merchandise presentation, ensuring shelves were stocked and displays were visually appealing.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
- Awarded Branch all star for fourth quarter 2025
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Branch Sales Manager
Celebrity Home Loan
1188 Bishop Street , PH-2 Honolulu , Hawaii ,96813
03.2022 - 01.2023
- Led team to exceed sales targets through strategic coaching and performance management.
- Developed training programs enhancing product knowledge and customer engagement techniques.
- Streamlined loan processing procedures, improving operational efficiency and reducing turnaround times.
- Fostered relationships with referral partners, increasing lead generation and strengthening community presence.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
Branch Sales Manager
Cardinal Financial Corp
1188 Bishop Street , PH-2 , Honolulu , Hawaii , 96
12.2018 - 03.2022
- Implemented sales strategies that improved customer retention and satisfaction scores.
- Analyzed market trends to adjust sales tactics, ensuring competitive positioning in the local market.
- Collaborated with upper management on branch budgeting and financial forecasting initiatives.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
Education
Business Management
Southern Oregon University
Ashland, Oregon, OR09-1977
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
Timeline
Sales Associate
Nordstrom Rack
05.2024 - Current
Branch Sales Manager
Celebrity Home Loan
03.2022 - 01.2023
Branch Sales Manager
Cardinal Financial Corp
12.2018 - 03.2022
Business Management
Southern Oregon University