Craig Thompson
Knoxville
Summary
Adaptable Assistant Manager with over 20 years of expertise in team leadership, operational excellence, and customer relations. Excel at managing multi-department operations and employee coordination. Skilled leader with strong communication and customer satisfaction enhancementent abilities.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Harbor Freight Tools USA
Knoxville
2018 - Current
- Directed daily store operations to enhance customer satisfaction, maintain inventory accuracy, and optimize personnel scheduling.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted interviews and evaluations of candidates, successfully filling vacancies with qualified team members.
Manager
Applebee's Neighborhood Grill & Bar
Knoxville
2013 - 2018
- Ensured compliance with all applicable laws, regulations, industry standards.
- Executed thorough opening, closing, and shift change functions to uphold operational standards daily.
- Trained employees across multiple job positions to ensure role coverage.
General Manager
Baileys Sports Grille
Knoxville
2000 - 2013
- Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Ensured compliance with health and safety regulations, fostering a safe environment for staff and customers.
- Developed and delivered training programs on duties, policies, and procedures for employees.
Skills
- Customer Relations
- Multi-Department Oversight
- Interpersonal Leadership
- Time Management
- Adaptability
- Problem Solving
- Strategic Thinking
- Communication
Timeline
Assistant Manager
Harbor Freight Tools USA
2018 - Current
Manager
Applebee's Neighborhood Grill & Bar
2013 - 2018
General Manager
Baileys Sports Grille
2000 - 2013