CRAIG WISSET
Westbury,NY
Summary
Experienced Sales Manager and Team Leader seeking opportunity for growth in a service related environment. Seeking a position that will allow me to use my acquired Sales and leadership skills for greater responsibilities and challenges.
Overview
36
36
years of professional experience
Work History
Sales Associate
Raymour & Flanigan Furniture and Mattress Store
Garden City, NY
08.2021 - Current
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
Uber Partner
Uber Technologies, Corporate Office
01.2020 - 02.2024
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Managed customer complaints professionally and courteously.
- Filed accident reports as necessary if an incident occurred during a trip.
- Participated in promotional activities such as giving out flyers or attending events sponsored by Uber.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Updated profile information regularly including availability status and vehicle details.
- Attended weekly meetings with fellow drivers in order to discuss best practices on the job.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Used advanced driving techniques to better improve time management and safety.
- Maintained knowledge of first-aid procedures.
Sales Associate
BOBS DISCOUNT FURNITURE
FREEPORT, NY
08.2014 - 08.2021
- DUTIES INCLUDE SELLING ALL PRODUCTS TO CUSTOMERS AS WELL AS UPSELLING PROTECTION PLANS AND OPENING STORE CREDIT CARDS. Million Dollar Writer Seven Years in a row.
SALES REPRESENTATIVE, PRODUCTS CONSULTANT
CABLEVISION SYSTEMS CORPORATION
JERICHO, NY
03.2012 - 03.2014
- Duties include but not limited to calling upon current and former customers to rejoin optimum products and services and to up sell existing customers
- Exceeding sales goals every month on a consistent basis
- Providing excellent customer service and enhancing the customer's experience.
DESIGN SALES CONSULTANT/SALES COUNSELOR
LAZYBOY FURNITURE GALLERIES, INC.
CARLE PLACE, NY
07.2011 - 03.2012
- Trained in all aspects of sales and customer service, exceeding monthly sales goals consistently, on a regular basis.
STORE OPERATIONS MANAGER
PETCO
CARLE PLACE, NY
08.2005 - 08.2011
- In charge of directing and overseeing all operations and functions of a retail environment
- Manage key business initiatives including: Generating sales, obtaining budget within payroll, inventory control, customer service, enhancing visual presentation, staff management and loss prevention
- Proven track record of successfully exceeding sales expectations
- Train, coach and supervise staff to ensure efficient smooth operations, while meeting sales goals
- Effectively identifying customers needs, and resolving customer issues.
SALES REPRESENTATIVE
P.C. RICHARD AND SON
LEVITTOWN, NY
03.2004 - 08.2005
- Trained in all aspects of a retail sales environment
- Highly experienced in selling merchandise and promoting products
- Proactively identified and met customers' needs
- Provided high level of customer service by building customer relationships
- Proficient in closing sales transactions
- Achieved status as top salesperson in district
- Excelled in effectively driving sales, and exceeding sales goals.
SALES SUPERVISOR/TEAM LEADER
CITIGROUP OF NORTH AMERICA
MELVILLE, NY
05.2000 - 03.2004
- Specialized in selling of credit card products and financial services to existing Citibank customers
- Achieved Top Quarterly Sales Award for the division, including Top Sales Award for the year
- Promoted to Sales Coach and Team Leader, supervising over twenty-five sales associates and providing coaching sessions and sales seminars to my team to maximize their potential.
VIGILANT REALTY SERVICES INC.
LEVITTOWN, NY
08.1988 - 05.2000
- In charge of active rental department
- In addition, listed and sold residential properties to the public
- Solid reputation of providing honest, helpful assistance to clients
- Successfully sold and closed real estate and rental transactions.
Education
Criminal Justice/Business Management
Nassau Community College
05.1988
Skills
- Sales Generation
- Customer Service
- Retail Store Operations Management
- Effective Communication Skills
- New Business Development
- Staff development
- Business Development
- Sales Development
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Order Processing
- Contract Preparation
- Upselling
- Sales Training
Timeline
Sales Associate
Raymour & Flanigan Furniture and Mattress Store
08.2021 - Current
Uber Partner
Uber Technologies, Corporate Office
01.2020 - 02.2024
Sales Associate
BOBS DISCOUNT FURNITURE
08.2014 - 08.2021
SALES REPRESENTATIVE, PRODUCTS CONSULTANT
CABLEVISION SYSTEMS CORPORATION
03.2012 - 03.2014
DESIGN SALES CONSULTANT/SALES COUNSELOR
LAZYBOY FURNITURE GALLERIES, INC.
07.2011 - 03.2012
STORE OPERATIONS MANAGER
PETCO
08.2005 - 08.2011
SALES REPRESENTATIVE
P.C. RICHARD AND SON
03.2004 - 08.2005
SALES SUPERVISOR/TEAM LEADER
CITIGROUP OF NORTH AMERICA
05.2000 - 03.2004
VIGILANT REALTY SERVICES INC.
08.1988 - 05.2000
Criminal Justice/Business Management
Nassau Community College