Cresencia Yanez
Georgetown,TX
Summary
Detail-oriented professional with experience in front desk operations and patient coordination. Skilled in managing multi-line phone systems and electronic health records, committed to enhancing patient satisfaction and streamlining processes in healthcare settings.
Overview
1
1
Language
2
2
years of professional experience
Work History
Access Service Representative
Baylor Scott & White
Buda, Texas
08.2025 - 06.2026
- Answered incoming calls in a timely manner and addressed inquiries regarding medical services offered.
- Managed incoming calls, addressing patient inquiries and concerns promptly.
- Coordinated with medical staff to ensure accurate patient information handling.
- Provided support during patient check-in and registration processes.
- Verified insurance information and entered data into patient records system.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
Front Desk Receptionist
Austin Regional Clinic
Austin, Texas
07.2024 - 08.2025
- Greeted patients and visitors, fostering a welcoming environment.
- Managed multi-line phone system, ensuring efficient call routing.
- Scheduled appointments using electronic health record system for optimized workflow.
- Coordinated with medical staff to enhance patient flow and experience.
Education
High School Diploma -
Lockhart Pride High School
Lockhart, TX06-2018
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute
TXSkills
- Customer service
- Data entry
- Medical terminology
- Insurance verification
- Team collaboration
- Communication skills
- Attention to detail
- Professionalism
- Phone and email etiquette
Languages
English
Full Professional
Timeline
Access Service Representative
Baylor Scott & White
08.2025 - 06.2026
Front Desk Receptionist
Austin Regional Clinic
07.2024 - 08.2025
High School Diploma -
Lockhart Pride High School
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute