Cricia Juarez
Buda,TX
Summary
Dedicated server with strong conflict resolution skills and a commitment to exceptional customer service. Proven ability to enhance guest experiences through efficient issue resolution and attentive support.
Overview
4
4
years of professional experience
Work History
Server
IHOP
Lockhart, Texas
01.2023 - Current
- Assisted in menu navigation, offering recommendations and answering questions.
- Provided attentive service to guests, ensuring a positive dining experience.
- Handled customer complaints professionally, striving for quick resolutions.
- Operated POS terminals to input orders, split bills, and calculate totals.
Host
Magnolia Cafe
Austin, TX
01.2022 - 10.2023
- Managed reservations and waitlists using the restaurant's booking system.
- Supported team in managing busy periods effectively during peak hours.
- Provided excellent service and attention to customers when face to face or through phone conversations.
Education
Internal Medicine
Austin Community College
Austin, Texas, TX05-2027
High School Diploma -
Kipp Austin Brave
Austin, TX05-2022
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Strong work ethic
Languages
English
Professional
Spanish
Professional
Timeline
Server
IHOP
01.2023 - Current
Host
Magnolia Cafe
01.2022 - 10.2023
Internal Medicine
Austin Community College
High School Diploma -
Kipp Austin Brave