Maria Conklin
Collinsville
Summary
Dedicated service professional with a proven track record of consistently meeting company goals through organized and efficient practices. Expertise in thriving under pressure while adapting to new situations and challenges, enhancing the organizational brand. Committed to delivering exceptional results and fostering positive relationships within diverse teams. A proactive approach to problem-solving drives continuous improvement and contributes to overall success.
Overview
14
14
years of professional experience
Work History
Case Manager
Emily's Place
06.2025 - Current
- Facilitated client assessments to identify needs and develop individualized service plans.
- Monitored client progress, adapting interventions to promote optimal outcomes and engagement.
- Collaborated with multidisciplinary teams to enhance care strategies and improve service delivery.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
5th grade ELAR Teacher
Sherman ISD
08.2022 - 05.2025
- Developed engaging lesson plans aligned with state standards.
- Assessed student performance using formative and summative evaluations.
- Analyzed student data to identify trends and improve instructional strategies for enhanced outcomes.
- Fostered positive classroom culture through effective communication and behavior management strategies.
Case Manager
Emily's Place
05.2021 - 08.2022
- Created treatment or service plan meeting each client's individualized needs with a 73% task accomplishment rate.
- Coordinated access to community resources, ensuring clients received essential support services.
- Performed discharge planning, placement monitoring and crisis intervention.
- Screened, interviewed, and admitted applicants into the program with a 62% program compliance rate.
CPS Investigator
Texas Department of Family and Protection Services
03.2020 - 04.2021
- Interviewed children, members of families, medical personnel, and law enforcement to gain valuable information for each case.
- Documented data and completed accurate updates to case records.
- Closed 92% of case load each month.
- Increased youth participation in pro-social activities by 89% through collaboration with therapist assistants and community resources.
Circulation Supervisor
Austin College
10.2016 - 01.2020
- Engaged in customer service by conducting searches of available materials, pointing out library resources, and answering general questions.
- Trained and mentored staff on effective circulation procedures and customer service standards.
- Delegated duties among 20+ student workers and coordinated scheduling for front desk coverage.
Insurance Agent
GEICO
04.2015 - 11.2017
- Assisted clients in understanding coverage options and policy details.
- Educated customers on claims procedures and documentation requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Service Advocate
Cigna
04.2011 - 06.2015
- Answered 65+ calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
Education
Bachelor of Science - General Studies, Business, Sociology
Texas Woman's University
Denton, TX08-2018
Associate of Science - Psychology
Grayson County College
Denison, TX05.2015
Skills
- Staff management
- Technology proficiency
- Policy enforcement
- Documentation and reporting
- Instructional strategies
- Excellent Communication
- Teamwork and collaboration
- Adaptable and flexible
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Emily's Place
06.2025 - Current
5th grade ELAR Teacher
Sherman ISD
08.2022 - 05.2025
Case Manager
Emily's Place
05.2021 - 08.2022
CPS Investigator
Texas Department of Family and Protection Services
03.2020 - 04.2021
Circulation Supervisor
Austin College
10.2016 - 01.2020
Insurance Agent
GEICO
04.2015 - 11.2017
Customer Service Advocate
Cigna
04.2011 - 06.2015
Associate of Science - Psychology
Grayson County College
Bachelor of Science - General Studies, Business, Sociology
Texas Woman's University
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