Summary
Overview
Work History
Education
Skills
Timeline
Generic

Criselda Palpallatoc

Los Angeles,CA

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Organized Patient Service Representative with 18 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 18 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

Cedars Sinai Medical Center
09.2005 - Current
  • Provide exceptional customer service to patients, answering questions and addressing concerns.
  • Enter patient demographic and insurance data into electronic medical record system.
  • Use Epic to schedule appointments.
  • Answer incoming calls, scheduled appointments.
  • Provide excellent customer service to patients and medical staff.
  • Greet and assist patients with check-in procedures.
  • Train new staff on phone etiquette and other office duties.
  • Respond to inquiries by directing calls to appropriate personnel.
  • Work with patients to ascertain issues and make referrals to appropriate specialists. (Workqueue)
  • Build and maintain positive working relationships with patients and staff.
  • Build and edit templates for providers (Super user)

Education

Bachelor of Arts - Mass Communication

Centro Escolar University
Manila, Philippines
03.1995

Skills

  • Eligibility Determination
  • Patient Greeting
  • System Updates
  • Appointment Scheduling
  • Reception Management
  • Patient Intake
  • Directing Callers
  • HIPAA Compliance
  • Customer Service
  • Scheduling Appointments
  • Insurance Verification

Timeline

Patient Service Representative

Cedars Sinai Medical Center
09.2005 - Current

Bachelor of Arts - Mass Communication

Centro Escolar University
Criselda Palpallatoc