Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Crissanta Robertson

San Antonio,TX

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Overview

9
9
years of professional experience

Work History

Account Manager

Durable USA Inc
Arlington , TX
09.2023 - Current
  • Created and executed account strategies to boost revenue within specific sectors.
  • Negotiated contracts with clients to maximize revenue potential.
  • Conducted market research to identify potential new customers.

Site Manager II

Randstad Engineering
Newark, DE
05.2022 - 06.2023
  • Managed site personnel, assigning tasks based on skill levels and project requirements.
  • Employed cost management techniques to maintain budget and increase revenue.
  • Analyzed business performance data and forecasted business results for upper management.

Fulfillment Center Associate

Amazon
Middletown, DE
12.2021 - 05.2022
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Received, sorted and processed incoming orders in a timely manner.

Customer Support Specialist

Harland Clarke
San Antonio, TX
01.2020 - 09.2020
  • Processed customer account changes with proprietary software.
  • Handled and resolved banking issues, maintaining high customer service standards.
  • Addressed a high volume of calls concerning HELOC issues for bank clients.
  • Managed a high volume of calls related to home loan reviews conducted by the bank.

Trauma Technician

University Hospital - University Health System
San Antonio, TX
12.2015 - 04.2018
  • Maintained a safe environment for all trauma victims by adhering to safety protocols.
  • Responded quickly to emergency situations and provided appropriate interventions.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.

Education

BBA - Marketing

University of Texas in San Antonio
San Antonio, TX
05-2021

Associate of Science - Health Care Administration

Northwest Vista College
San Antonio, TX
05-2015

Skills

  • Pipeline management
  • Problem-solving
  • Market forecasting
  • Strategic account development
  • CRM proficiency
  • Market trend analysis
  • Proficient in Oracle
  • Proficient in Salesforce
  • Staff management
  • Regional accounts
  • Escalation management
  • Complaint resolution

Affiliations

  • Westover Hills Church safety volunteer
  • Hungry children compassion organization leader
  • Children Neurological Disability advocate

Languages

English
Full Professional
Filipino
Native/ Bilingual

Accomplishments

  • University of Texas Honors College
  • Certified Production Technician (CPT)
  • Certified Nurse Assistant

Timeline

Account Manager

Durable USA Inc
09.2023 - Current

Site Manager II

Randstad Engineering
05.2022 - 06.2023

Fulfillment Center Associate

Amazon
12.2021 - 05.2022

Customer Support Specialist

Harland Clarke
01.2020 - 09.2020

Trauma Technician

University Hospital - University Health System
12.2015 - 04.2018

BBA - Marketing

University of Texas in San Antonio

Associate of Science - Health Care Administration

Northwest Vista College

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Crissanta Robertson