Crissey Epperson
Sumter,SC
Summary
Proactive Manager and Head Bookkeeper with extensive experience in team leadership, time management, and complex problem-solving. Successfully enhanced customer satisfaction, resolved staff conflicts, and cross-trained employees. Strong skills in customer service, invoice processing, and maintaining supplier relationships, bringing a commitment to high-quality service and operational excellence.
Overview
15
15
years of professional experience
Work History
Manager
GPM Investments - Young's Market
06.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Head Bookkeeper
Bilo Grocery
04.2009 - 06.2014
- Responded to customer requests for products, services, and company information.
- Maintained and processed invoices, deposits, and money logs.
Education
Diploma - Business - Automated Office
Central Carolina Technical College
Sumter, SC05.2003
Certificate - Information Processing
Central Carolina Technical College
Sumter, SC12.2002
High School Diploma -
Sumter High School
Sumter, SC06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
GPM Investments - Young's Market
06.2014 - Current
Head Bookkeeper
Bilo Grocery
04.2009 - 06.2014
Diploma - Business - Automated Office
Central Carolina Technical College
Certificate - Information Processing
Central Carolina Technical College
High School Diploma -
Sumter High School
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