Cristal Montenegro
Miami,FL
Summary
Strategic property management professional with expertise in multifamily asset operations, financial performance, and leasing strategies. Proven track record of increasing occupancy rates, enhancing operational efficiency, and managing vendor relationships in high-volume residential communities. Skilled in LIHTC and Section 8 compliance, team leadership, and budget management, with a focus on revenue growth and resident satisfaction.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Community Manager
The Related Group
South Miami, FL
01.2025 - Current
- Oversee daily operations for a multifamily residential community, including leasing, resident relations, and onsite operations.
- Lead onsite staff and vendor partnerships to maintain operational standards and service delivery.
- Manage collections, delinquency reporting, and financial processes to support property performance.
- Coordinate maintenance operations, inspections, capital projects, and preventative maintenance.
- Support budget planning, operational reporting, and occupancy growth initiatives.
- Manage LIHTC and Section 8 compliance requirements.
- Drive resident retention through customer service and community engagement initiatives.
Community Manager
The Related Group
Miami, FL
09.2023 - 01.2025
- Managed daily community operations, leasing activity, and resident relations.
- Oversaw rent collections, delinquency management, and resident account follow-up.
- Coordinated maintenance operations, vendor services, inspections, and compliance standards.
- Supported occupancy growth through leasing, marketing, and retention initiatives.
- Assisted with budgeting, reporting, and operational performance goals.
- Coordinated resident events, and responded to customer inquiries in a timely manner.
Asst. Community Association Manager (Multi-Site)
Keystone Property Management
Miami Beach, FL
06.2022 - 09.2023
- Managed leases, resident records, and accounts receivable processes.
- Handled resident communications, service requests, and vendor coordination.
- Scheduled repairs, inspections, and maintenance services.
- Enforced lease terms and community compliance standards.
- Supported occupancy and resident retention initiatives.
- Coordinated meetings with board members to address community concerns.
Wholesale Trade Sales Associate / Production Specialist / Sales Closer
Jay Rose Jewelry
Miami, FL
05.2021 - 06.2022
- Increased sales through product presentations, upselling, and closing strategies.
- Processed orders, returns, and customer requests accurately.
- Trained new team members on products and sales techniques.
- Maintained production records and quality control standards.
- Coordinated departments to ensure on-time delivery deadlines.
Education
Associate of Arts - Business Management/Marketing
Miami Dade College
Miami, FLSkills
- Multifamily Asset Operations
- Financial Performance & Budget Oversight
- Occupancy & Revenue Growth
- Leasing Strategy & Resident Retention
- LIHTC & Section 8 Compliance
- Vendor & Contract Negotiations
- Operational Leadership
- Resident Experience Management
- Risk Mitigation & Regulatory Compliance
- Executive Reporting & Performance Analysis
- Financial reporting
- Team leadership
Languages
English/Spanish
Native/ Bilingual
Certification
Real Estate Sales Associate- Florida #SL3558143
References
References available upon request.
Timeline
Community Manager
The Related Group
01.2025 - Current
Community Manager
The Related Group
09.2023 - 01.2025
Asst. Community Association Manager (Multi-Site)
Keystone Property Management
06.2022 - 09.2023
Wholesale Trade Sales Associate / Production Specialist / Sales Closer
Jay Rose Jewelry
05.2021 - 06.2022
Associate of Arts - Business Management/Marketing
Miami Dade College