Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristhel Pineda

Johnson City,TN

Summary

Dedicated and dependable Customer Service Representative with over 4 years of experience in customer-focused and childcare roles. Strong communication skills, bilingual in English and Spanish, with proven ability to handle high-volume interactions, resolve concerns professionally, and provide compassionate care. Currently pursuing a Medical Administrative Assistant program, bringing strong organizational and multitasking skills.

Experienced in delivering high-quality customer service within fast-paced environments, effectively handling payments and resolving customer concerns. Demonstrated ability to work collaboratively with team members to enhance service delivery and maintain operational efficiency. Background in childcare has fostered strong communication skills with parents and a commitment to safety and responsibility. Proficient in multitasking and conflict resolution, ensuring a positive experience for clients and colleagues alike.

Overview

5
5
years of professional experience

Work History

Server

Rio de Brazil Steakhouse
Johnson City, TN
01.2023 - 01.2026
  • Delivered high-quality customer service in a fast-paced environment, handled payments, resolved customer concerns, and worked collaboratively with team members.

Babysitter

01.2021 - 01.2023
  • Provided safe, attentive childcare, communicated with parents, assisted with routines, and demonstrated responsibility and patience.

Education

Medical Administrative Assistant Program -

Northeast State Community College

High School - AP Courses

Volunteer High School

Skills

  • Customer Service
  • Call Handling
  • Bilingual Communication
  • Phone Etiquette
  • Conflict Resolution
  • Multitasking
  • Childcare Safety
  • Data Entry
  • Professional Communication
  • Customer service
  • Cash handling
  • Payment processing
  • Conflict resolution

Languages

  • Spanish
  • English
  • Spanish

Timeline

Server

Rio de Brazil Steakhouse
01.2023 - 01.2026

Babysitter

01.2021 - 01.2023

Medical Administrative Assistant Program -

Northeast State Community College

High School - AP Courses

Volunteer High School
Cristhel Pineda