Cristhian Rodriguez
Philadelphia,PA
Summary
Multi-talented commercial sales supervisor with 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
13
13
years of professional experience
Work History
Commercial Sales Supervisor
Home Depot
Philadelphia, PA
09.2014 - Current
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Making sure all workers performed their duties to the best of their ability.
- Managed scheduling.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Maintained cleanliness and presentation of stock room and production floor.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Coordinated day-to-day and long-term activities within various business platforms.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Commercial Sales Associate
Home Depot
Neshaminy, PA
06.2012 - 09.2014
- Started at this new store highly recommended by my previous store manager.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Computed accurate sales prices for purchase transactions.
- Excelled in exceeding daily credit card application goals.
- Assisted customers in person and via telephone.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Lumber and Building Materials Sales Associate
Home Depot
Neshaminy , NY
07.2011 - 05.2012
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with external vendors and representatives to address customer needs.
- Interviewed customers regarding service and merchandise issues and reported feedback to management team.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Promoted brand through event marketing, demonstrations and sales.
Kitchen and Bath Sales Associate
Home Depot
Bay Shore, NY
03.2011 - 08.2011
- Provided daily support as the company's only bilingual Spanish/English customer service representative.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Assisted customers in person and via telephone.
- Interacted with customers and retail buyers to follow- up on shipping statuses and expedited orders.
Education
ESL Writing and speaking the English Language. -
Suffolk Community College
Some College (No Degree) - High School Diploma
Juan Pablo Duarte High School
Dominican RepublicSkills
- Top sales performer operation
- Strong client relations and retention
- Driving business growth
- Leadership development
- expertise in Pro sales
- Skilled multi-tasker
- Inventory control
- Bilingual
- Product knowledge
- Energetic work attitude
- Team player
- Effective time management skills
- Fast learner
- Strong Problem solver
- Training development
- Excellent communication skills
References
Pedro Maldonado
Home Depot Store Manager
Mobile: 215-900-6138
Chrissy Demarco
Outside Sale Representative
Mobile: 443-846-2610
John Rivera
Hope Depot Store manager
Mobile: 267-597-2226
Accomplishments
- Named “pro department supervisor champion” for three years in a row. For exceeding sales goals and assigned accounts growth.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Timeline
Commercial Sales Supervisor
Home Depot
09.2014 - Current
Commercial Sales Associate
Home Depot
06.2012 - 09.2014
Lumber and Building Materials Sales Associate
Home Depot
07.2011 - 05.2012
Kitchen and Bath Sales Associate
Home Depot
03.2011 - 08.2011
ESL Writing and speaking the English Language. -
Suffolk Community College
Some College (No Degree) - High School Diploma
Juan Pablo Duarte High School
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