Summary
Overview
Work History
Education
Skills
Timeline
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Cristian Gallardo

Houston,Texas

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5 years of experience to dynamic new position.

Overview

7
7
years of professional experience

Work History

Front End Supervisor

Fiesta Mart LLC.
07.2018 - Current
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.

Inbound Call Center Representative

Advantage Staffing
02.2018 - 06.2018
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Streamlined call center operations by implementing efficient processes and procedures.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.

Restaurant Team Member

Raising Cane's Chicken
03.2017 - 12.2017
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.

Education

High School Diploma -

North Houston Early College High School
Houston, TX
05.2015

Skills

  • Administrative Support
  • Complaint Resolution
  • Time Management
  • Customer Service
  • Cash Handling
  • Team Supervision

Timeline

Front End Supervisor

Fiesta Mart LLC.
07.2018 - Current

Inbound Call Center Representative

Advantage Staffing
02.2018 - 06.2018

Restaurant Team Member

Raising Cane's Chicken
03.2017 - 12.2017

High School Diploma -

North Houston Early College High School

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Cristian Gallardo