Celida Amarilys Chavez Zamora
CAPE CORAL
Summary
Adept in customer service leadership and transaction recording, I consistently exceeded performance metrics at Zapata Air Conditioning by delivering unparalleled service, enhancing member retention significantly. At Hostal Vista Azul, my attention to detail and ability to resolve conflicts swiftly ensured top guest satisfaction, showcasing my reliable customer service and proactive problem-solving skills.
Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
33
33
years of professional experience
Work History
Costumer Service
Zapata Air Conditioning
Cape Coral, FL
11.2024 - Current
- Delivered exceptional customer service, addressing concerns and providing product information.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Increased member retention through exceptional customer service during stressful situations.
Airbnb Host
Hostal Vista Azul
02.2021 - 05.2024
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Hotel Front Desk Receptionist
Hotel Playa Giron
Cuba
01.1992 - 01.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
GED -
IPUEC Alberto Medina
Cuba Bachelor's Degree in Tourism - Tourism And Hospitality Management
Universidad Camilo CienFuegos
Cuba Skills
- Reliable customer service
- Healthcare customer service
- IT customer service
- Customer service leadership
- Transaction recording
- Sales transactions
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Costumer Service
Zapata Air Conditioning
11.2024 - Current
Airbnb Host
Hostal Vista Azul
02.2021 - 05.2024
Hotel Front Desk Receptionist
Hotel Playa Giron
01.1992 - 01.2021
GED -
IPUEC Alberto Medina
Bachelor's Degree in Tourism - Tourism And Hospitality Management
Universidad Camilo CienFuegos
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