Cristian Hernandez
El Paso,United States
Summary
A highly organized and hard-working individual looking to secure a challenging position in a reputable organization to expand learnings, knowledge, and skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Orangetheory Fitness
El Paso, TX
10.2021 - Current
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Social Media Manager
J&C Turning
El Paso, TX
07.2020 - Current
- Oversee interactions with public through implementing content strategies on social media platforms. Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
American Express Call Representative
Hinduja Global Solutions
El Paso, TX
01.2021 - 10.2021
- Handled many inbound and outbound calls to and from card members, listening to card members needs or issues and providing helpful solutions to their card problems and banking issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Regional Sales Manager
Green Go Energy Solutions
El Paso, TX
10.2019 - 01.2021
- Responsible for Green Go Energy Solutions overall business operations within El Paso, Las Cruces, Midland, and Las Vegas. Duties revolved around setting sales targets creating strategies to boost financial gains, and maintaining and efficient workforce.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Produce Team Leader
Target
El Paso, TX
10.2017 - 10.2019
- Hired, developed, mentor, and motivated all produce team members in a manner which builds and sustains a high performing team and minimizes turnover. Set and achieve the highest standards in retail execution.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
Cart Attendant
Target
El Paso, TX
06.2017 - 10.2017
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Cleaning the stores entryways, cleaning up spills, and miscellaneous responsible like stocking shelves and cleaning restrooms.
Cafe Associate
Aramark
Fort Worth, TX
08.2016 - 05.2017
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Maintained clean and attractive product displays to entice customer purchases.
Education
High School Diploma -
Socorro High School
El Paso, TX 07.2012 - 05.2016
Exercise Science
Texas Wesleyan University
Fort Worth, TX 08.2016 - 05.2017
Skills
Customer Service
Management
Social Media Management
Digital Marketing
Scheduling flexibility
Approachability
Timeline
Sales Associate
Orangetheory Fitness
10.2021 - Current
American Express Call Representative
Hinduja Global Solutions
01.2021 - 10.2021
Social Media Manager
J&C Turning
07.2020 - Current
Regional Sales Manager
Green Go Energy Solutions
10.2019 - 01.2021
Produce Team Leader
Target
10.2017 - 10.2019
Cart Attendant
Target
06.2017 - 10.2017
Cafe Associate
Aramark
08.2016 - 05.2017
Exercise Science
Texas Wesleyan University
08.2016 - 05.2017
High School Diploma -
Socorro High School
07.2012 - 05.2016