Cristian Juarez
Mineral Wells
Summary
Customer-focused sales professional with experience in wireless retail and account support. Strong in verbal communication, problem-solving, POS systems, and attention to detail. Known for accurate activations, effective upselling, and consistent service that supports repeat business.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Retail Sales Consultant
Prime Communications AT&T
Granbury, TX
05.2021 - Current
- Sold wireless plans, devices, and accessories aligned with customer needs and budget.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Educated customers on device features, promotions, and plan options to support informed decisions.
- Activated new service lines and processed upgrades, transfers, and account changes accurately.
- Resolved billing, service, and device concerns while maintaining strong customer satisfaction.
- Recommended add-on services and accessories to increase account value and close sales opportunities.
- Processed activations, upgrades, and device setups accurately through POS and account systems.
- Consulted customers on wireless plans, devices, and accessories to match needs with product solutions.
- Maintained strong product knowledge across smartphones, tablets, hotspots, and connected devices.
- Consistently met sales objectives by recommending add-ons, protection plans, and feature packages.
- Built customer loyalty through consultative selling, clear communication, and personalized service.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Representative
Crown Wireless
Weatherford, TX
09.2020 - 05.2021
- Educated customers on device features, promotions, and plan options to support informed decisions.
- Sold wireless plans, devices, and accessories aligned with customer needs and budget.
- Activated new service lines and processed upgrades, transfers, and account changes accurately.
- Recommended add-on services and accessories to increase account value and close sales opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained accurate sales records, inventory updates, and transaction documentation in point-of-sale systems.
- Supported store performance by coaching peers on product knowledge, sales steps, and customer handling.
- Streamlined daily sales workflows by improving follow-up, order processing, and issue resolution.
Machine Operator/Assembler
Cantex Inc.
Mineral Wells, TX
09.2015 - 09.2020
- Set up equipment, adjusted machine settings, and prepared materials for daily production runs.
- Operated production machinery to assemble components accurately and maintain consistent output.
- Inspected finished parts for quality, identifying defects and correcting issues before release.
- Followed safety procedures and lockout/tagout practices to maintain compliant work conditions.
- Performed routine maintenance and basic troubleshooting to reduce equipment downtime.
Education
High School Diploma -
Mineral Wells High School
Mineral Wells, TXSkills
- Retail sales
- Customer service
- Product knowledge
- Sales orientation
- Sales strategy
- Transaction processing
- POS system operation
- Money handling
- Cash management
- Customer satisfaction
- Customer engagement
- Customer support
- Team leadership
- Collaborative teamwork
- Time management
- Problem-solving
- Verbal communication
- Telephone communication
- Sales reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Consultant
Prime Communications AT&T
05.2021 - Current
Sales Representative
Crown Wireless
09.2020 - 05.2021
Machine Operator/Assembler
Cantex Inc.
09.2015 - 09.2020
High School Diploma -
Mineral Wells High School