Dynamic leader with proven expertise in sales management and customer relationship management, honed at Xfinity and CarMax. Excelled in boosting sales revenue through strategic marketing and partnership development. Demonstrates exceptional team leadership and coaching abilities, significantly enhancing team performance and achieving sales targets.
Hi, I’m
Cristian London
Aurora,CO
Summary
Overview
4
years of professional experience
Work History
Xfinity
Manager
06.2024 - Current
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Xfinity
Sales Associate
10.2023 - 05.2024
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
CarMax
Sales Associate
01.2023 - 10.2023
Job overview
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
Titan Plumbing
Plumbing Apprentice
08.2022 - 01.2023
Job overview
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Cobblestone
Supervisor
08.2020 - 08.2022
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Overland High SchoolAurora, CO
None
University Overview
Skills
- Marketing
- Sales management
- Risk management
- Lead generation
- Partnership development
- Complex Problem-solving
- Salesforce management
- Customer relationship management (CRM)
- Team leadership
- Staff training and development
- Performance management
- Coaching and mentoring
- Expectation setting
- Workforce management
- Goal setting
Languages
English
Native or Bilingual
Timeline
Manager
Xfinity
06.2024 - Current
Sales Associate
Xfinity
10.2023 - 05.2024
Sales Associate
CarMax
01.2023 - 10.2023
Plumbing Apprentice
Titan Plumbing
08.2022 - 01.2023
Supervisor
Cobblestone
08.2020 - 08.2022
Overland High School
None
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