Cristian Munoz
San Antonio,TX
Summary
Dynamic leader with a proven track record at Auntie Anne's Pretzels, excelling in staff development and customer service focus. Expert in inventory controls and fostering team building, I've driven significant improvements in service quality and operational efficiency. My approach combines strategic shift leadership with a commitment to safety compliance, enhancing both employee performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Manager
Auntie Anne's Pretzels
San Antonio, TX
08.2023 - Current
- Coached employees on interactions with customers to drive exceptional service.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Analyzed sales reports for trends to identify areas for improvement or growth opportunities.
- Documented receipts, employee hours, and inventory movement.
- Planned and developed new operation processes to innovate and stay competitive.
- Directed and led employees and team members on effective operations, methods, and procedures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Crew Leader
Viva H2o Alkaline Water Store
San Antonio, TX
12.2020 - 06.2022
- Completed minor adjustments and repairs to assigned equipment.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Inspected equipment for proper operation before use by crew members.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Loaded or unloaded building materials to distribute machinery or tools.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Delegated daily tasks to team members to optimize group productivity.
Assistant Coach
Woodlawn Academy
San Antonio, TX
08.2018 - 11.2018
- Assessed player abilities and assigned positions according to individual strengths.
- Worked closely in a training capacity with fellow student-athletes during the off-season.
- Analyzed opponents' strategies and performance to develop effective game plans.
Education
Associate of Arts - Physical Education And Coaching
San Antonio College
San Antonio, TX07-2025
Skills
- Schedule oversight
- Customer service focus
- Reporting and documenting
- Opening and closing procedures
- Financial records oversight
- Inventory controls
- Team building
- Flexible schedule
- Payment processing
- Staff motivation
- Training and mentoring
- Relationship building
- Mentoring and coaching
- Workplace safety
- Cash handling
- Safety compliance
- Employee training
- Shift leadership
- Staff development
Languages
Spanish
Limited
Timeline
Shift Manager
Auntie Anne's Pretzels
08.2023 - Current
Crew Leader
Viva H2o Alkaline Water Store
12.2020 - 06.2022
Assistant Coach
Woodlawn Academy
08.2018 - 11.2018
Associate of Arts - Physical Education And Coaching
San Antonio College
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