Summary
Overview
Work History
Education
Skills
Timeline
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Cristian Procel

Bayonne

Summary

Experienced professional offering abilities in E-commerce, coordination, customer service, music industry experience, Skilled in using Adobe apps, Shopify, Salesforce, Google, and Microsoft Office suite to enhance team operations and workflow efficiency.

Overview

2027
2027
years of professional experience

Work History

Coordinator, Customer Service WMX

Warner Music Group
New York, NY
01.2024 - Current

- E-commerce oriented role for assisting with fan services/Customer service queries for orders placed through Shopify and Salesforce. All handled through email/ticketing via Zendesk

- Working with digital & physical music releases, merch for artist and their webstore build or webstore changes.

- VIP packages for shows and tickets

Technical Associate

BetMGM
Jersey City, New Jersey
08.2021 - 12.2023

- 2nd line tech associate, working with any gaming issues on platform.

- Worked with vendors by submitting INC tickets through several incident platforms depending on the game used.

Full Time hourly and commission Keyholder

T-mobile
Bayonne, New Jersey
07.2019 - 06.2021

- Sales associate, sold phone plans & devices. Also manage/coach team and assisted with any store issues in regards to stock and numbers.

Full time Commission & Hourly paid Sales Associate in Men's Fragrance

Macy's
Jersey City, New Jersey
11.2016 - 07.2019

- Sales associate for Mens Fragrance and helped manage/coach team.

Promoter/recruiter and sales assistant

Guitar Den Internship
Bayonne, New Jersey

- Helped Promote and also assisted with sales.

Education

Bachelor of Arts - Music Business

New Jersey City University
NJ
06.2021

Skills

  • Adobe, Google, Microsoft apps/Suite
  • Shopify/Salesforce experience
  • Project management (Air Table, Asana, Jira)
  • Music Industry experience
  • Bilingual
  • Independent Work
  • Teamwork
  • Multitasking and organization
  • Problem-solving
  • Adaptability and flexibility
  • Time management
  • Task prioritization

Timeline

Coordinator, Customer Service WMX

Warner Music Group
01.2024 - Current

Technical Associate

BetMGM
08.2021 - 12.2023

Full Time hourly and commission Keyholder

T-mobile
07.2019 - 06.2021

Full time Commission & Hourly paid Sales Associate in Men's Fragrance

Macy's
11.2016 - 07.2019

Promoter/recruiter and sales assistant

Guitar Den Internship

Bachelor of Arts - Music Business

New Jersey City University