Cristian Silva
Morrisville,NC
Summary
Experienced entertainment management professional seeking a challenging management role where strong
organizational skills, attention to detail, and a background in managing diverse projects can contribute to efficient operations and support team success.
Overview
4
4
years of professional experience
Work History
Supervisor
Polar Ice House
Morrisville, NC
03.2023 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Assisted staff members in setting up events such as hockey games or figure skating competitions.
- Provided customer service to patrons of the skating rink by answering questions about facility policies and services offered.
- Monitored ice conditions during shifts, ensuring that it was properly resurfaced at all times.
- Responded quickly to emergency situations involving malfunctioning machinery or injured skaters.
General Manager
Ice Rink Events
Cary, NC
10.2022 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Interview, hire and train all staff members, supervisors, and managers.
- Prepared detailed reports for senior leadership outlining labor budget, sales, and payroll daily.
- Coordinated with marketing team for promotional materials for each event scheduled.
- Developed and executed detailed plans, including timelines, budgets, staffing requirements, and logistics for events held at the outdoor rink.
- Schedule staff members accordingly based on business needs and budget.
- Ensure clients/customers are attended to and receive excellent customer service.
Assistant General Manager
Defy Apex
Apex, NC
10.2020 - 10.2022
- Hire and effectively schedule staff according to attraction and park needs.
- Assist with the coaching, training, and development of team members.
- Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience.
- Help with park maintenance reports, work orders, and cleaning procedures.
- Assist with inventory management for facilities, parties, and food & beverage.
- Train team members on appropriate safety precautions, responses, and reporting.
- Train team members in effective sales strategies and to reach the company’s sales.
Education
Associate of Science - Business Administration
Wake Technical Community College
Raleigh, NC06-2018
Skills
- Event Planning
- Employee Development
- Customer Relations
- CPR/First Aid certified
- ServSafe Manager certified
- Microsoft Office Suite
Timeline
Supervisor
Polar Ice House
03.2023 - Current
General Manager
Ice Rink Events
10.2022 - Current
Assistant General Manager
Defy Apex
10.2020 - 10.2022
Associate of Science - Business Administration
Wake Technical Community College
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