Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
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Cristian Ventura

Kissimmee,United States

Summary

Dynamic retail professional with extensive experience at AT&T, excelling in customer satisfaction and problem resolution. Proven ability to promote sales and manage point of sale operations with precision. Recognized for strong organizational skills and adaptability, consistently enhancing customer experiences and driving retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Consultant

AT&T
Orlando, Florida
07.2022 - Current
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, and warranties.
  • Promoted special offers and discounts to encourage additional purchases.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Point of Sale Associate

Poinciana Produce - El Aguila Supermarket
Kissimmee, Florida
05.2020 - 07.2022
  • Reviewed and resolved cash drawers.
  • Cash Handling.
  • Monitored self-checkout systems and aided where required.
  • Mentored new team members on POS system operation.
  • Operated cash register with excellent accuracy levels.
  • Effectively calculated and balanced cash registers 100% of time.

Administrative Clerk

Poinciana Produce
Kissimmee, United States
05.2020 - 07.2022
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Assisted management with supervision of store.
  • Checked pricing, signage, and display information for accuracy, making changes to sales and promotions.
  • Served over 1,000 customers per day.

Customer Service Representative

Poinciana Produce
Kissimmee, Florida
05.2020 - 06.2022
  • Provided primary customer support to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Responded to customer requests.
  • Collected around 35% of customer feedback.

Education

Associate of Arts - Finance

Valencia College
Orlando, FL
01.2022

High School Diploma -

New Dimensions High School
Kissimmee, FL
05.2020

Skills

  • Customer satisfaction
  • Problem resolution
  • Flexible and adaptable
  • Multitasking and prioritization
  • Data entry
  • Microsoft Office
  • Records management software
  • Service-oriented
  • Organizational skills
  • Work ethics
  • Computer proficiency
  • Point of sale operation
  • Conflict resolution

Certification

  • Life and Annuities License (2-15), 01/01/21 - 12/31/23
  • ADOBE Photoshop Certification, 01/01/20

Accomplishments

Consistently maintained high customer satisfaction ratings.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
French
Elementary

References

References available upon request.

Timeline

Retail Sales Consultant

AT&T
07.2022 - Current

Point of Sale Associate

Poinciana Produce - El Aguila Supermarket
05.2020 - 07.2022

Administrative Clerk

Poinciana Produce
05.2020 - 07.2022

Customer Service Representative

Poinciana Produce
05.2020 - 06.2022

Associate of Arts - Finance

Valencia College

High School Diploma -

New Dimensions High School

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