Cristiana Roberts
Hacienda Del Sol Guest Ranch Resort
Tucson,AZ
7
years of professional experience
Skilled in problem-solving and cash handling, I excel in enhancing guest experiences and training teams.
Work History
Front Desk Agent
1 Year 10 Months- Manage guest check-ins and check-outs, ensuring efficient service and positive first impressions.
- Resolve guest inquiries and complaints promptly, fostering a welcoming environment.
- Train new front desk staff on operational procedures and customer service excellence.
Fulfillment Expert and Trainer
3 Years 7 Months- Enhanced customer satisfaction with timely processing of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Trained and mentored new team members on best practices for inventory management and order fulfillment.
Fraud Agent
4 Months- Investigated fraudulent claims.
- Monitored real-time transactions for suspicious activities, escalating issues as necessary.
- Resolved customer inquiries through active listening and effective problem-solving techniques.
Shift Leader
2 Years- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Skills
Problem-solving skills
Customer service
New hire training
Time management
Detail-oriented
Timeline
Front Desk Agent
Hacienda Del Sol Guest Ranch Resort
12.2024 - CurrentRead More
Fraud Agent
Alorica
12.2023 - 04.2024Read More
Fulfillment Expert and Trainer
Target
07.2021 - 02.2025Read More
Shift Leader
McDonald's
07.2019 - 07.2021Read More