Summary
Overview
Work History
Education
Skills
Timeline
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Cristiane Santos Melo Macharet Silveira

Revere,MA

Summary

Spirited professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.

Overview

3
3
years of professional experience

Work History

Costumer Service

Hertz
06.2023 - 12.2023

Packer Operator

Ajinomoto Foods North America
08.2022 - 06.2023
  • Increased efficiency in packing process by implementing new equipment and techniques.
  • Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
  • Streamlined packaging operations for faster turnaround times, resulting in higher productivity levels.
  • Assisted in training new staff members on proper packing techniques and machinery usage, ensuring consistent results across the team.

Costumer Service

Hertz
06.2021 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Sistema Augusto De Educacao Integrada
Rio De Janeiro, RJ - Brazil
12.2011

Skills

  • Complaint Handling
  • Call Center Experience
  • Product Knowledge
  • Conflict Resolution

Timeline

Costumer Service

Hertz
06.2023 - 12.2023

Packer Operator

Ajinomoto Foods North America
08.2022 - 06.2023

Costumer Service

Hertz
06.2021 - 06.2022

High School Diploma -

Sistema Augusto De Educacao Integrada

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Cristiane Santos Melo Macharet Silveira