Cristian H Rico Ruiz
New York,New York
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, notably at Bluestone Lane Coffee. Excelled in multitasking and guest engagement, enhancing dining experiences through exceptional service and a strong work ethic. Skilled in cash handling and POS systems, with a proven track record of fostering positive relationships and efficiently resolving customer complaints.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Bluestone Lane Coffee
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Le Pain Quotidian
06.2022 - 07.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Le Pain Quotidian
06.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Airport Customer Service Agent
Avianca Airlines
05.2014 - 07.2019
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Education
BBA - Business Administration And Management
Unitec, Corporate University
Bogota, Colombia 04-2014
Associate of Science - Tourism
SENA
Bogota, Colombia 12-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Bluestone Lane Coffee
03.2023 - Current
Server
Le Pain Quotidian
06.2022 - 07.2024
Barista
Le Pain Quotidian
06.2021 - 06.2022
Airport Customer Service Agent
Avianca Airlines
05.2014 - 07.2019
BBA - Business Administration And Management
Unitec, Corporate University
Associate of Science - Tourism
SENA
Similar Profiles
Kareem SolomonKareem Solomon
Events Barista at Bluestone Lane CoffeeEvents Barista at Bluestone Lane Coffee
Arly ToscanoArly Toscano
Barista at Bluestone Lane CoffeeBarista at Bluestone Lane Coffee
Octavie Kalenga BoussanaOctavie Kalenga Boussana
Barista at Bluestone Lane CoffeeBarista at Bluestone Lane Coffee