CRISTIAN J CRUZ
Bensenville,Illinois
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ASSA ABLOY Door Group
Carol Stream, IL
04.2023 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Updated databases with new and modified customer data.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Supervisor Of Operations
Lifetime Fitness
Oakbrook, Illinois
03.2021 - 04.2023
- Maintained professional working relationships and promoted open lines of communication with staff
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Monitored market and competitor trends to develop new ideas and maintain company relevance
- Developed talented team, participating in hiring, coaching and performance management processes
- Measured staff and process productivity and utilized results to make in resolving escalated complaints or disputes
- Promoted clean and safe work environment to minimize accidents and injuries
- Kept updated records of daily production milestones and incidents
- Enforced safety and sanitation regulations
- Trained team members in equipment operation and proper use of PPE
- Motivated employees and increased morale with performance incentives
- Monitored inventory to adjust scheduling and inform supply needs
- Safely handled cleaning chemicals to comply with guidelines and procedures
- Disinfected and cleaned bathroom areas, refilling dispensers
- Disposed of used hazardous chemicals in proper containers
- Disinfected and sterilized equipment using germicides
- Removed snow from sidewalks, steps and parking lots
- Notified managers concerning need for major repairs and additions to building operating systems
- Swept and mopped floors and vacuumed carpets
- Set up, arranged and removed tables and chairs to prepare facilities for events.
Customer Service Associate
Familia Dental
Schaumburg, IL
06.2015 - 03.2020
- Contacted customers to give accurate feedback on progress of inquiries
- Built sustainable customer relationships of trust through open and interactive communication
- Opened and maintained customer accounts by recording account information
- Placed and canceled customer orders and upgraded accounts
- Provided accurate information regarding product features and benefits
- Followed up with customers to support satisfaction and resolve any issues
- Obtained and evaluated relevant information to handle product and service inquiries
- Monitored customer feedback and confirmed customer satisfaction
- Scheduled appointments and maintained and updated appointment calendars
- Contacted insurance companies to verify patient eligibility and coverage
- Appointments and confirm upcoming appointments
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone
- Organized charts regularly in accordance with clinics' policies and procedures
- Filed data received from insurance carriers and secondary providers in appropriate patient charts
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Answered telephones and directed calls to appropriate staff
- Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records
- Completed insurance or other claim forms
- Transmitted correspondence and medical records by mail, e-mail and fax
- Completed documents, case histories and forms, such as intake and insurance forms.
Education
High School Diploma -
Fenton HS
Bensenville, IL05.2015
Some College (No Degree) - Computer And Information Sciences
College of DuPage
Glen Ellyn, ILCertification - Sports Marketing
Northwestern University
Evanston, IL02-2024
Skills
- Scheduling
- Microsoft Excel
- Appointment Scheduling
- Facility Maintenance
- Paperwork Processing
- Shipping and Receiving
- General Housekeeping
- Clear Communication
- Attention to Detail
- Safety Protocols
- Heavy Lifting
- Inbound and Outbound Calling
- Customer Service and Assistance
- Customer Service
- Stock Replenishment
- Retail Marketing
- Safety Regulations
- Customer Relationship Management
- Account Management
- Quality Assurance
- Product Knowledge
- Problem Resolution
- Account Updating
- Data Collection
- Social Media
Certification
- Certification in Sports Marketing via Coursera/Northwestern University
Affiliations
- Weight training and overall physical activities
- Cooking and learning different recipes especially outside of my culture.
- Learning about different tech and software.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
ASSA ABLOY Door Group
04.2023 - Current
Supervisor Of Operations
Lifetime Fitness
03.2021 - 04.2023
Customer Service Associate
Familia Dental
06.2015 - 03.2020
High School Diploma -
Fenton HS
Some College (No Degree) - Computer And Information Sciences
College of DuPage
Certification - Sports Marketing
Northwestern University
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