Medical Billing
CRISTINA ARIEL MARTINEZ
Meharry Medical Center
Orlando,FL
Work Preference
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$50000/yr
Important To Me
Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programsCompany CulturePaid sick leave401k matchTeam Building / Company Retreats
7
Years of experience
2
Languages
Detail-oriented Health Information Management and Patient Access Specialist with a strong focus on accurate medical records, insurance verification, and billing workflows. Committed to maintaining HIPAA compliance and data integrity while collaborating effectively with clinical and billing teams to prevent claim denials and support seamless patient care.
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in a fast-paced environment.
Work History
Patient Services & Billing Representative
9 Months- Verified insurance eligibility and reviewed benefits to support accurate authorizations and maintain clear communication of patient financial responsibility.
- Managed Epic EMR patient record accuracy through correction of registration errors and COB updates, ensuring complete documentation to support seamless patient care.
- Partnered with clinical billing and utilization review teams to enhance accuracy and completeness of patient information for documentation integrity.
- Supported HIM and revenue cycle teams by preventing claim denials through meticulous data entry and thorough documentation review, ensuring timely processing.
- Managed PHI while ensuring strict adherence to HIPAA regulations in secure digital systems, safeguarding patient privacy.
- Managed patient billing inquiries, explaining charges, balances, and payment options with accuracy and professionalism.
- Verified insurance coverage and eligibility, reducing claim errors before submission.
- Trained staff on billing systems, account processes, and customer service best practices.
Certified Team Trainer
4 Years 10 Months- Delivered new-hire training on Epic/Salesforce workflows and documentation standards to support compliant record handling.
- Trained new hires on Epic/Salesforce workflows and documentation standards, facilitating compliant record handling.
- Resolved complex billing and documentation discrepancies, ensuring accurate record alignment.
- Conducted QA audits to verify compliance and improve documentation accuracy in EMR usage, enhancing overall data integrity.
- Managed high-volume patient calls, scheduling appointments and confirming visit details with accuracy.
- Resolved inquiries about services, provider availability, and office procedures using clear, courteous communication.
- Documented call outcomes, messages, and follow-up actions in electronic medical records.
- Verified patient demographics and insurance information before directing requests to appropriate departments.
- Escalated urgent concerns to clinical staff while maintaining HIPAA compliance and professionalism.
Client Service Specialist
1 Year 7 Months- Processed confidential intake documentation, ensuring accuracy of client records to enable seamless service delivery.
- Managed authorizations and faxed clinical documents, ensuring secure handling of sensitive client information.
- Maintained digital calendars and coordinated documentation flow to streamline collaboration among case management teams.
- Managed client intake, verifying eligibility, service needs, and required documentation for accurate case routing.
- Maintained confidential client records in case management systems, ensuring data accuracy and compliance standards.
- Responded to client concerns with compassionate guidance, de-escalating issues and resolving service barriers promptly.
- Collaborated with shelter, housing, and support staff to align service plans with individual client goals.
Education
High School Diploma
No Degree - Occupational Therapy
Skills
Epic EMR
EMR systems
Claims processing
Eligibility assessment
Prior authorizations
Revenue cycle management
Documentation auditing
Data integrity
PHI management
HIPAA compliance
Information release
Medical terminology
Cross-department collaboration
Patient flow optimization
Data privacy
Microsoft office
Invoice processing
Staff management
Data entry expertise
Account reviews
Quality assurance controls
Collections
Data entry experience
Languages
English
Spanish
Timeline
Patient Services & Billing Representative
Meharry Medical Center
12.2025 - 09.2026Read More
Certified Team Trainer
Sanitas Medical Center
02.2021 - 12.2025Read More
Client Service Specialist
Chapman Partnership
07.2019 - 02.2021Read More
Lincoln Marti High School
High School Diploma
Read More
Miami Dade College
No Degree from Occupational Therapy
Read More