Cristina Avellaneda Valente

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Cultivated warm relationships with regular customers.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Worked as a receptionist from 2017-2020

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Rehired February 2024- Currently working just in billing

• Improved patient billing accuracy by reviewing and verifying insurance claims information.
• Accepted payments, issued credits and resolved billing issues.
• Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
• Maintained accurate records of work performed for billing purposes.