Cristina Brooks
Brandon,FL
Summary
Assertive Pit Manager committed to keeping casino operations running smoothly and maintaining high-level of guest satisfaction. Excellent command of gaming rules with proven history of identifying and mitigating suspicious behavior. Hardworking and reliable person with strong ability to create a pleasant atmosphere with team members. A Pit Manager with demonstrated command in leadership expertise. Proactive leader with strengths in communication and collaboration. Offer an equal environment to promote satisfaction and diversity among each other.
Overview
16
16
years of professional experience
Work History
Dual Rate Pit Manager
Seminole Hard Rock Casino
Tampa , FL
2010.12 - Current
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Established work schedules and station arrangements for daily shifts.
- Resolved customer complaints and payout errors.
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
- Addressed patron complaints and quickly payout errors and disputes.
- Removed non-abiding players and card counters for non-compliance with established rules.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
- Set and maintained bank and table limits for each game.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Table Games Dealer
Bellagio Hotel and Casino
Las Vegas , NV
2008.05 - 2010.12
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patron
- Dealt Blackjack, Mini Baccarat Pai Gow poker, Three Card poker, Let It Ride and Roulette.
Education
Seminole And Hard Rock Women In Leadership
01.2023
Certication - Leadership Academy
Seminole Hardrock Hotel And Casino
Tampa, FL03.2022
Certification -
Seminole Hardrock Leadership Academy Program
Tampa05.2017
License - Real Estate
Tampa School of Real Estate
Tampa, FL05.2016
Skills
- Friendly, Positive Attitude
- Active Listening
- Problem Resolution
- Reliable and Trustworthy
- Conflict Resolution
- Good Work Ethic
- Customer Service
- Team Management
- People Skills
- Fair
- Organizational Skills
- Reliable & Trustworthy
- Supervision & Leadership
- Computer Skills
- Accountable
Timeline
Dual Rate Pit Manager
Seminole Hard Rock Casino
2010.12 - Current
Table Games Dealer
Bellagio Hotel and Casino
2008.05 - 2010.12
Seminole And Hard Rock Women In Leadership
Certication - Leadership Academy
Seminole Hardrock Hotel And Casino
Certification -
Seminole Hardrock Leadership Academy Program
License - Real Estate
Tampa School of Real Estate
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