Cristina Coleman
Denton
Summary
Results-driven Assistant Manager with expertise in inventory management, customer service, and team building. Committed to enhancing operational efficiency and driving team performance.
Overview
7
7
years of professional experience
2000
2000
years of post-secondary education
Work History
Assistant Manager
Goodwill
Denton
02.2025 - 10.2025
- Assisted in daily operations to ensure efficient store functioning.
- Supported staff in training and onboarding new team members.
- Managed inventory controls to maintain accurate stock levels.
- Facilitated customer interactions to provide excellent service experience.
- Collaborated with team members to organize store displays effectively.
- Handled cash register operations and processed transactions accurately.
- Participated in team meetings to discuss store performance and strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operations Manager
Dollar Tree
Denton
07.2018 - 07.2024
- Managed daily operations and team coordination for efficient workflow.
- Implemented process improvements to enhance operational efficiency and productivity.
- Conducted inventory management to ensure optimal stock levels and availability.
- Trained new employees on safety protocols and operational procedures.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
Ryan High School
Denton, TXSkills
- Inventory management
- Customer service
- Team building
- Employee training
Timeline
Assistant Manager
Goodwill
02.2025 - 10.2025
Operations Manager
Dollar Tree
07.2018 - 07.2024
Ryan High School