Cristina Cortijo
Bronx,NY
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offering enhanced care with flexible learning approaches for patients. Experienced in providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
Work History
Personal Care Assistant
Quality Healthcare, Inc.
04.2020 - Current
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Adapted to patient needs, consistently adjusting care plans and strategies to provide the highest quality of personalized assistance.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Cashier and Customer Service
Shake Shack
01.2016 - 12.2017
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing errors.
- Participated in team meetings to discuss strategies for improving overall performance.
- Maintained accurate records of customer transactions for reporting purposes.
- Learned duties for various positions and provided backup at key times.
Customer Service Specialist Head Cashier
Toys"R"Us
11.2012 - 12.2015
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Disney Store
10.2010 - 10.2012
- Delivered exceptional customer service to every customer by being knowledgeable of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded proactively and positively to rapid change.
Receptionist
David Barton Gym
03.2008 - 05.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered all calls and transferred them to correct extensions..
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
Education
Some college - Social Services
Boricua College
Bronx, NY01.2014
High school or equivalent - Nursing
Grace H Dodge Career And Technical High School
Bronx, NY06.2007
Languages
Spanish - Intermediate
Relocation
Bronx and Manhattan
Timeline
Personal Care Assistant
Quality Healthcare, Inc.
04.2020 - Current
Cashier and Customer Service
Shake Shack
01.2016 - 12.2017
Customer Service Specialist Head Cashier
Toys"R"Us
11.2012 - 12.2015
Customer Service Representative
Disney Store
10.2010 - 10.2012
Receptionist
David Barton Gym
03.2008 - 05.2009
Some college - Social Services
Boricua College
High school or equivalent - Nursing
Grace H Dodge Career And Technical High School