CRISTINA DURAN
Temple ISD
TEMPLE,TX
19
years of professional experience
Dedicated and compassionate professional with experience in education, customer support, intake coordination, case management support, and administrative services. Holds a Bachelor’s Degree of Science in Psychology with strong skills in communication, organization, documentation, problem-solving, and relationship building. Proven ability to support individuals, families, students, and teams in fast-paced environments while maintaining professionalism and attention to detail. Committed to contributing to organizational success through exceptional services and strong interpersonal skills.
Work History
Substitute Teacher
2 Years- Provided classroom instruction across multiple grade levels and subject areas.
- Implemented lesson plans left by classroom teachers.
- Maintained classroom management and a positive learning environment.
- Adapted quickly to different school settings, student needs, and instructional requirements.
- Collaborated with teachers and administrators to ensure continuity of instruction.
Teacher
1 Year- Developed and implemented lesson plans aligned with state standards.
- Monitored student progress and maintained educational records.
- Collaborated with parents and staff to support student success.
- Managed classroom operations and fostered student engagement.
Remote Customer Service
1 Year- Provided customer support through phone, email, and online platforms.
- Resolved customer concerns professionally and efficiently.
- Maintained accurate documentation of interactions.
- Worked independently in a remote environment.
Correctional Officer IV
5 Years- Supervised 105 Inmates
- Followed Policy and Procedure
- Maintained safety, security, and accurate documentation in a structured environment.
- Communicated effectively with staff, inmates, and supervisors.
Intake Coordinator
1 Year- Coordinated intake and referral processes.
- Maintained confidential client records.
- Assisted families through the application and enrollment process.
- Communicated with community partners and internal staff.
Recreational Assistant
2 Years- Assisted Recreational Coordinator
- Worked with youth experiencing behavioral and emotional challenges.
- Assisted in therapeutic and recreational activities designed to promote growth and well-being.
Education
Bachelor of Science - Psychology, Technology
Skills
Customer Service
Remote Communication
Data Entry
Google Workspace
Microsoft Office
Documentation & Record Keeping
Organization & Time Management
Case Management
Problem Solving
Intake Coordination
Timeline
Substitute Teacher
Temple ISD
01.2023 - 01.2025Read More
Teacher
Priority Charter
01.2022 - 01.2023Read More
Remote Customer Service
SlingShot Communications
01.2020 - 01.2021Read More
Correctional Officer IV
TDCJ Gatesville,TX
01.2012 - 01.2017Read More
Intake Coordinator
The Bair Foundation
01.2010 - 01.2011Read More
Recreational Assistant
Cedar Crest Hospital
01.2006 - 01.2008Read More
Tarleton State University
Bachelor of Science from Psychology, Technology
Read More