Cristina Flores
San Antonio,TX
Summary
Professional nursing leader prepared for advanced responsibilities in healthcare management. Proven ability to drive patient care excellence and improve operational efficiency. Strong focus on collaborative team leadership and adaptable to changing environments. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Nursing
Morningside Ministries at The Meadows
San Antonio, TX
03.2023 - Current
- Provide executive oversight of nursing operations across campus services including skilled nursing and supportive care programs.
- Reduced staff turnover to below 20%, creating a stable, high-performing nursing workforce.
- Eliminated agency utilization for 2.5 consecutive years, resulting in improved continuity of care and significant cost savings.
- Reduced antipsychotic medication usage from 60% to 10% through behavioral management programs, pharmacy collaboration, and staff education.
- Led Quality Assurance and Performance Improvement (QAPI) initiatives resulting in achievement of 5-Star Quality Measures (QMs).
- Direct nursing leadership team including ADONs, nurse managers, and clinical support staff.
- Oversee infection prevention programs, survey readiness, and regulatory compliance initiatives.
- Partner with executive leadership to support census growth and operational excellence.
Director of Nursing
Stone Oak Care Center
San Antonio, TX
03.2022 - 03.2023
- Mentored and trained nursing personnel, fostering professional growth and skill development.
- Collaborated with interdisciplinary teams to improve patient outcomes through strategic initiatives.
- Directed all nursing operations including staffing, compliance, quality programs, and interdisciplinary coordination.
- Led survey preparedness and corrective action implementation.
- Oversaw infection control, pharmacy services, psychoactive medication monitoring, and risk mitigation.
- Strengthened team accountability and improved clinical documentation standards.
Director of Nursing
The Enclave
San Antonio, TX
02.2021 - 03.2022
- Promoted from Assistant Director of Nursing to Director of Nursing based on leadership performance and operational impact.
- Provided full oversight of nursing department operations and regulatory compliance.
- Led quality assurance initiatives and clinical system monitoring.
- Managed staffing operations, performance management, and nurse mentorship.
- Developed and implemented policies to enhance operational efficiency in nursing services.
- Led nursing staff to ensure high-quality patient care and adherence to best practices.
Assistant Director of Nursing
The Enclave
San Antonio, TX
10.2020 - 02.2021
- Supervised nursing staff to ensure compliance with health regulations and quality care standards.
- Developed and implemented training programs to enhance clinical skills and team performance.
- Collaborated with multidisciplinary teams to optimize patient care plans and outcomes.
- Streamlined administrative processes to improve efficiency in patient documentation and reporting.
- Conducted regular performance evaluations to mentor nursing staff and foster professional development.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Assistant Director of Nursing
Hunter's Pond Rehab Center
San Antonio, TX
03.2020 - 10.2020
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Assistant Director of Nursing
Westover Hills Rehabilitation And Healthcare Center
San Antonio, TX
02.2018 - 01.2020
- In this position I supervise the nursing department. I ensure compliance and care given by nursing professionals. I am responsible for weights, pharmacy, psychoactive medications, behavior management program. I participate in our weekly Quality of Care as well as our quality assurance program.
Assistant Director of Nursing
Alamo Heights Rehab Center
San Antonio, TX
05.2011 - 02.2018
- In this position I supervised the nursing department. I ensured compliance and care given by nursing professionals. I provided behavioral/emotional support and supervision for patients with dementia and Alzheimer's. I was responsible for weights, pharmacy, psychoactive medications, behavior management program and secured unit program. I participated in our weekly Quality of Care as well as our quality assurance program.
Assistant Director of Nursing
Texas Specialty Rehab
San Antonio, TX
01.2007 - 11.2011
- In this position I managed the care of 90-120 skilled and non-skilled clients. Provided excellent and accurate nursing care as outlined in the plan of care established. I supervised all nurses and nurse aides. I worked alongside with the DON on various systems. I was also in charge of staffing the facility as well as being on call.
Education
LVN - Nursing
Baptist School of Health Professions
San Antonio, TX11-2006
RN - Nursing Education
Galen College of Nursing
San Antonio, TX06-2019
High School Diploma -
ZAPATA HIGH SCHOOL – DIPLOMA
Zapata, TX04-2001
Skills
- Patient Care
- Staff Management
- Staff Development
- Staff Education
- Long-Term Care
- Acute Care
- Behavioral Health
- Scheduling
- Infection Control
- Teamwork
- Dementia Knowledge
- Medication Administration
- Budgeting
- Multidisciplinary team collaboration
- Clinical System Monitoring
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Policies compliance enforcement
- Clinical resources management
- Staff recruitment and retention
- Staff scheduling
- Healthcare regulations compliance
- Clinical operations management
- Long-term care
- Employee coaching
- Emergency response
- Documentation and reporting
Certification
CPR Certified
IV Certified
Dementia Certified
Infection Preventionist
BD Veritor POC Testing Certified
THCA DON of the Year Nominee
Nominated by facility team for leadership excellence, quality outcomes, and commitment to resident-centered care.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Director of Nursing
Morningside Ministries at The Meadows
03.2023 - Current
Director of Nursing
Stone Oak Care Center
03.2022 - 03.2023
Director of Nursing
The Enclave
02.2021 - 03.2022
Assistant Director of Nursing
The Enclave
10.2020 - 02.2021
Assistant Director of Nursing
Hunter's Pond Rehab Center
03.2020 - 10.2020
Assistant Director of Nursing
Westover Hills Rehabilitation And Healthcare Center
02.2018 - 01.2020
Assistant Director of Nursing
Alamo Heights Rehab Center
05.2011 - 02.2018
Assistant Director of Nursing
Texas Specialty Rehab
01.2007 - 11.2011
RN - Nursing Education
Galen College of Nursing
High School Diploma -
ZAPATA HIGH SCHOOL – DIPLOMA
LVN - Nursing
Baptist School of Health Professions