Cristina Gaines
Advanced Womens Health
Normal,IL
1
Language
9
years of professional experience
Dynamic professional with a proven track record at Advanced Women's Health, excelling in customer service and appointment scheduling. Recognized for enhancing patient experiences through effective communication and meticulous attention to detail. Adept at problem-solving and managing sensitive information, contributing to streamlined operations and a welcoming environment.
Work History
Front Desk Receptionist
4 Years 11 Months- Greeted patients and visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained an organized calendar for providers.
- Processed patient information and updated electronic health records accurately.
- Handled patient check-ins and check-outs, streamlining front desk operations.
- Coordinated communication between medical staff and patients effectively.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Concierge
2 Years 5 Months- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements for residents, ensuring timely and efficient service.
- Managed scheduling of activities, enhancing community engagement and participation.
- Collaborated with maintenance staff to ensure facilities met resident needs and standards.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Housekeeper
2 Years- Ensured cleanliness and sanitation of patient rooms, restrooms, and common areas.
- Maintained inventory of cleaning supplies and equipment, reporting shortages proactively.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
- Conducted regular inspections to uphold hospital hygiene standards and compliance regulations.
- Collaborated with healthcare staff to ensure timely room turnover for incoming patients.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Problem-solving skills
Scheduling
Appointment scheduling
Sensitive information handling
Work prioritization
Initiative-taking
Complex Problem-solving
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Advanced Womens Health
09.2021 - CurrentRead More
Concierge
Carriage Crossing
03.2019 - 08.2021Read More
Housekeeper
OSF St. Joseph Medical Center
06.2017 - 06.2019Read More